Lower Hutt, New Zealand
133 Gracefield Road, Gracefield
N/A
+64 45684299
A later start than planned, however these guys made up for it with great service and great attitude. Nothing was too hard and despite some of the heavy furniture we had, there were no complaints and only smiles. Thank you again.
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Grace removals organised my move within a week. They came in took note of what was to be moved and gave me a fair quote,1K less than another mover. They packed everything professionally and moved it quickly and effeciently. I am very pleased with the result
This is the third time we have used grace. They have been excellent, their staff are super friendly and efficient. They are quick to reply to emails. Good value for money. We’d use again.
We had a very disappointing experience with Grace Removals. The service agreement promised wrapping furniture in high quality furniture blankets. This most definitely did not happen and our two couches were removed from the house by hoisting them over a balcony causing the fabric underneath to tear significantly leading to a crude attempt at hiding the tear. A computer chair was made totally inoperable after a heavy object was placed on top of it. A brand new washing machine had the lid broken. The list goes on but what was most disappointing was the removal guys not pointing this out at the time but leaving it for us to discover. An email to the company outlining what had taken place during the removal elicited no response. The service agreement notes their high-quality service. This most definitely was not.
The young man who came to pack up our things was very professional kind friendly and patient.He did a great job. We could have done with a few more boxes but he had no way of knowing how much we had. So we can forgive him for that. We goods were to be delivered on the !st October but di not arrive until later. That was not such a big deal. The lady in their office kept us informed as to where the goods were. The price was very reasonable. Yes I would recommend them. This is the third time that we have used you. Thank you Grace Removals.
Extremely impressed with the three guys who moved our house contents in Wellington. They worked extremely hard all day and didn’t cause any damage. Very nice and personable too. They did put boxes marked ‘Extremely Fragile’ at the bottom of the stacks in the storage unit under furniture and other heavy boxes which was odd and out of character, but I would very happily use Grace again for any future moves.
Terrible experience and despicable customer service. Every time we call Grace we get a different person who gives us a different excuse as to why our shipment continues to be delayed. Having to get lawyers involved to get our belongings back from them!!
Doesn't reply to emails, we're waiting on our shipment to be delivered, have sent numerous emails, don't get answers, just blaming game between them and the South Africa company.
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