Lower Sackville, Canada
78 First Lake Dr Unit 1
N/A
+1 9024628000
I just wanted to pass along a quick email singing the praises of the whole Lahey Glass team that we had the privilege of working with on Thursday, April 1. We had a rather urgent situation when our front door decided that it had enough of this world, and half fell off. Lahey Glass came recommended by a gentleman who is known in the door fixing community, named Rick. From the initial phone call, to the extremely quick turn around in getting us some assistance, David, from the office, sending along some quotes for us, great pricing and potentially most importantly, the two gentlemen who came and saved the day. Huge shout out to Greg and Brandon for their speedy and effective fix, positive attitude, jokes and they even swept up their own crumbs left behind! Really can't say enough great things. Thank you again for making what was almost a terrible day, much less terrible.
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Great staff speedy service with reasonable rates. Very customer focused
Leaking commercial window system. Called for repair. Lahey Glass sent a “ technician “ to repair the leak with chalking. After the “repair“ the leak continued. Called Lacey again stating the fix didn’t work. Received a detailed email from Lahey representative stating “it looked like someone tried to caulk the window system, this is wrong and actually causes more damage”.......Yes, that “someone” was Lahey Glass. Should have probably told your tech this, instead of the customer. Lahey Glass was the company that caulked the windows on the first “fix”. After this proceeded to charge an invoice for a service that did MORE damage then the original leak. Lahey was contacted twice about my concerns and I only received a phone call back asking why the invoice wasn’t paid. It wasn’t paid because you took my window system two steps BACKWARDS. Possibly they need better training for their technicians or better PR dealing with customers. I then paid the invoice in full with an unprofessional and unsatisfactory result. All the best.
Lahey Glass was the first company to honestly tell us that we did not have to replace ALL the windows we were concerned with but could instead replace the panes. This saved a large amount of stress and financial burden and helped with a quick turn around. There was a delay with receiving the panes from the supplier as one arrived broken but they communicated with us through the process and ordered a replacement right away. The billing process took a bit longer than we thought( about a month after the work was actually completed), but all is squared away and we are happy with our new windows. We will definitely recommend to others and hopefully use their services again in the future.
Always a pleasure to work with Brent and the team !
No bells & whisels they just get the job done, thats the way I like it!!!
Unbelievably unreliable. After a window in my basement was smashed, I was recommended to call Lahey Glass. After several calls, and false claims that someone had already come to measure the window (no one had come), someone finally came, unannounced weeks after the initial calls. This was months ago! I still haven't even received a quote. I will not be doing business with these guys again.
Fast service. Professional. Fair price.
Deli
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