Elgin, United States
244 S Randall Rd #1012
N/A
+12243336366
This company, mainly Marco, the manager is a piece of work. They advertise UNLIMITED VENTS for 249 yet when the tech comes out and counts 32 vents in the home I am told they are unable to complete the job with 1 machine. Tech calls Marco, Marco tells me the cost will be now be doubled to bring in another machine to do the job. BS Marco! I am not paying double for a package that clearly states UNLIMITED NUMBER OF VENTS, 100% SATISFIED OR YOUR MONEY BACK! If you want to upcharge customers because you had hoped they didn't have that many vents, then reword your packages. When I called Marco back to try and work something out because I thought it was completely unprofessional the first time we spoke, he proceeded to tell me 'It is what it is'. If you use this company I highly suggest not dealing with this guy.
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Knowledgeable and friendly technician (Alexander), great customer service and quality work! My husband and I recommend this company to all home owners. They even drive out for weekend appointments and they’re willing to travel further than you would expect! Thumbs up all around!
Very professional!!! Customer service is very polite and knowledgeable, they explained everything in detail about services and technology they use for Air Duct Cleaning. They used camera to show our vents before and after the cleaning. I couldn’t believe what was inside my vent before cleaning when I saw the footage. We are very happy with this service and professionalism of people from the office and technician Milo. Great Job guys, looking forward to see you next year. I can recommend service to anyone
Polite and knowledgeable technician. I am very happy with this company and services received. They left our home clean. I am happy they deeply cleaned and sanitized our vents because when I saw the camera I couldn’t believe what my kids were inhaling before cleaning. I would recommend this service and Lowe's Air Duct Cleaning to everyone. Thank you guys!
Horrible training of the call center staff. Manager likes to yell at clients over the phone calling it a \cultural difference\. Dosent matter what country you are in or from you DONT yell or raise your voice at the customer. EVER! Be advised if you get your ducts cleaned your system will be off for two hours. They will not tell you this until they arrive on the hottest or coldest day of the year. Good luck. Threw them out and will spend my money somewhere else. They are NOT associated in ANY way with Lowe's Home Improvement stores FYI.
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