Lowestoft, United Kingdom
3-7 Pinbush Rd
N/A
+44 1502473025
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Got a Makita drill as a Christmas present bought from their eBay site. eBay advert was very misleading and showed battery in pictures and even mentions an 18V Lithium ion battery in the items title (see my photo). Needless to say unit supplied was a bare unit. Customer support is very frustrating and keep stonewalling. Reading other reviews it seems common that they won't own up to any mistakes or deal with clients with any empathy. Be warned.
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Fantastic service with very speedy delivery and great packaging coupled with superb value for money make me well pleased with my purchase.
I bought my dad a dewalt sander for a christmas present. Having being sold out nearly everywhere i found the item on ebay from buyaparcel. Looking through the info i thought this is fine, proper retail price and everything, but could see 5* reviews but no written reviews. The sander arrived in the post and i was surprised to find it in a normal cardboard box- not a normal dewalt cardboard box, just the sander and dust bag and manual. Dissapointed because it stated nothing on the ebay page about items not being sent in the correct packaging, which can make customers (including me) thinking the item could be counterfeit. Contacted them, and buyaparcel state that they bulk buy the items, sent in crates and the items are bagged up from there. So if you are thinking of purchasing a dewalt item from buyaparcel for a present, you may have to buy a toolbox too so the item doesn't look shabby in a normal cardboard box!!!
Paid for next day delivery which was a no show had to collect from local couriers depot. Was then told by butaparcel it is because couriers are busy. Don’t charge for next day if that is the issue
Warning: If you expect the powertool to fit the tool box they send, double check the empty tool case is suitable. They seem to be offloading outsize DeWalt storage cases for a reciprocating saw. Not good.
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