Lowestoft, United Kingdom
141 Crestview Dr
N/A
+44 1502526060
Toilets
Wheelchair-accessible toilet
Submitted form online stating I was NOT available between 0945 and 4pm so they called at about 11.30am! Missed call but rang back as soon as I could (I was driving) Told by receptionist that I had to submit another form, on highlighting the fault was theirs was told repeatedly by the receptionist to submit another form. She would not even let me speak to the nurse as it was MY fault I had missed the call Somebody there really needs to get on board and sort this surgery out
like
I don't like to have to visit, but when you have to you get the best attention from Doctors and staff.
After redialing upto 50 times to get through first thing in the morning I was told to fill a form in online to make an appointment for my 2 year old, was also told there was plenty of face to face appointments available. So I went online filled in the form, twice it gave the option for a face to face appointment got an email 2 hours later saying I'd get a phonecall appointment about 4 o'clock. When I rung the receptionist to ask why I didn't get a face to face she was very blunt and basically said werent my choice and that's just the way it is. Ever since my daughter turned 1 they don't seem to care anymore and have had nothing but terrible service. The only time I had decent service was my midwife, she was lovely. Only using this doctors as I don't drive and its the only one within walking distance for my daughter. If you an drive I recommend finding another surgery.
Been great for our kids. A few issues with calling up to be told to submit a form online instead of just booking what I need on the phone but the online forms are usually replied to quickly enough.
Quick and safe service. One way system. Very professional
Deli
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