Lucca, Italy
Via Romana, P - Arancio, 615
N/A
+39 5831745
if you could be possible to give 0 stars I would do it. The worst taxi service that I have ever experienced in my life. The very few times they answer, there's never an available taxi,you can't reserve any vehicle, they tell you you must call 15 minutes before but THEY NEVER FIND YOU A TAXI. You can be hours on the phone!! There's no taxi going around the city that can be stopped, nobody is ever in the taxi area.
like
Simple, fast and easy response. We waited 5min for the cab and the staff answered in a very good English.
Please, do not even attempt to use this company. We booked a taxi and heard nothing back. Got to 10pm and with no taxi, we tried calling for over an hour, continuously being hung up on. When someone finally answered, we were told “no taxi, no taxi for you!”. Ended up leaving us stranded and having to hitchhike. They will also attempt to rip you off if you are not Italian and will quote you an extortionate amount for a small journey. It is safer not to attempt them and to look for an alternative. Don’t trust the good reviews on here, you’ll only have a good experience if someone from Lucca books it for you.
Rude, inefficient, overcharging. First call went well, second less so, third time was hung up on 10 times. I had my Italian ready for the last call since the operator knew English one time and didn't the next. Wasn't able to use it as the call was never taken. I wanted to be nice since I was in their country and try to speak the language. Luckily found a taxi on my own and got his direct number.
Taxi showed up with 17 on meter. Apparently this was because it had come from Lucca the 3 miles to where we were. It seems that the delightful town of Lucca is often let down by a poor taxi service.
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