Ludlow, United Kingdom
New Rd
N/A
+44 1584879479
Toilets
Find staff rude and un helpful.. had our family appointments cancelled with no explanation nor 're booked... then when I call to re book I'm told I'd have to wait a year! Or see someone else in a rude manner.. from first impressions it's not good! Nor dose it put you at easy if your not keen on visiting to have dental treatments..
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My family and I have been an NHS patient at Stepping Stones for many years. The practice is extremely busy (as you would expect any NHS practice to be), however, the staff are always friendly and helpful. I have seen several dentists there, some better than others, but treatment is always good and have never had any problems in over six years. I like the relaxed environment, and the children are always happy to take a trip to Stepping Stones.
I've been a patient here for many years and found the service exemplary. But now it's in the hands of "My dentist" I find it hard to believe it's the same practice. Emergency appointments take a month and when you actually do get treatment it's far from past experience. They only seem to be interested in cosmetic work and constantly remind you of this, both in the waiting room and surgery. No questions about previous or current medical conditions. No eye protection is provided and you you better close your eyes when having basic compound fillings from the reflected uv hardening light as neither nurse or dentist will warn you (I'm a welder and know from experience how damaging to the eyesight this can be.) I used to know the previous dentist Dr Bob and actually looked forward to seeing him as he had a wonderful encyclopedic knowledge of patients interests . This lot can hardly get your name right and I havnt seem the same person twice. I will be looking for another practice because I've lost faith in this one.
Just visited stepping stones dentist with my daughter for a routine check up,, my daughter came out of the treatment room in pieces ( crying her eyes out ) ,, be warned they have 2 star rating for a reason, this is why I am registered with a different dentist absolutely appalling....!!!!
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