Lyndhurst, United States
620 Ridge Rd
N/A
+1 2016351000
Toilets
We rescued a dog yesterday who needed immediate vet care. I’m so glad we came to Dr. Mecheal, he was so helpful and really helped us come up with a care plan for our girl. He really cares about your animal like it was his own.
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Dr. Michael is an excellent I've been a client of his for 20 Years. He doesn't play games with his patients lives, he is sincere and trustworthy. His focus isn't the money it's the pet's well being. He is honest and straight forward.
the receptionist was very polite and informative. there wasn’t a long wait. Dr michael was straight to the point and played no games. This was my cats first time at the vet & i thought he’d be terrified and hard to work with but Dr michael kept him at ease. My cat had an infection in his paw pad and he cleaned it out while we comforted our cat and let us know what we can do better. Great visit !
12/20/20 Rude receptionist had me and my pup waiting in the car for 45 minutes for an appointment I had scheduled way in advance. I arrived 15 minutes earlier to make sure I allowed them enough time to see me and my pup. So, that’s a total of 60 minutes waiting for MY appointment. She began yelling at me after I expressed what I viewed to be a lack of transparency and professionalism. I asked for her name but she refused and rudely hung up on me. She offered for a doctor to hop on the line to explain appointment policy. Upon waiting for the doctor, she gets back on the line and says “he doesn’t want to talk to you”. WOW. So rude doctors and receptionist run Lyndhurst Animal Hospital huh? She told me she doesn’t have to give me her name. She claimed she was the manager but as a hospitality manager myself, I would NEVER yell and put down a client especially after failing to do YOUR job. Lucky for me I had her name saved on my phone from making his appointment and recorded our last phone call. I have proof of everything. I’ll spare putting her name on here. She thought that hanging up on me would get her off the hook but I’m not willing to let this go! Her supervisor needs to address this immediately. You can’t treat people like ever and the fact that a medical professional approved and co-signed. Beware of this because it could seriously cost you. I would never support this location ever again which is sad because I’m from the area. Unprofessional, rude, late, and highly inappropriate abuse of power.
Due to Covid there was a wait but it wasn't too bad, price was great had to get German Shepherd puppy microchip. Was there for about an hour but i did arrive 45 minutes early since she was a new patient here. Visit was quick but all my questions were answered and did not feel rushed.. Beyond wonderful staff! Plus the Vet is a fantastic doctor. Will definitely keep coming here with all my pets.
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