Lyndhurst, United States
24539 Cedar Rd
N/A
+1 2162910120
Wheelchair-accessible entrance
Hubby and I definitely needed a check up - process went smoothly and both store manager and doctor were pleasant and thorough. It could have gone a little faster but I'd rather they took their time to get everything properly and thoroughly done!
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I was in such a way because on Monday my frame cracked. I truly do need my glasses . I was greeted by Amira Ihentuge who was indeed a blessing. Since the glass itself was not damaged, she found another pair of frames that would set perfectly and proceeded to repair them. I am now wearing my new glasses and this all took a matter of 20 minutes. Yes I am a Pearl Vision Fan. Thank You, Amira.
The doctor is great the other service? Meh. They aren't good about returning phone calls at all. I had a question about my son's glasses and credit a week before he went back to school; they never called back. I called for myself last week and was told the doctor would get back to me Monday or Tuesday. I ended up calling today and was told the doctor would call back in an hour; I never heard back. Time to take my business elsewhere.
I figured that this place is close and would be a nice place to get my new glasses. I totally understand that COVID had thrown a wrench on to everything but it’s not an excuse to screw the customer. Needed safety glasses, made my appointment and had to wait for a walk-in to be done. What’s the point of appointment if I have to wait 20min. Missed another meeting due to this. So my glasses are not co for table and I try to go in to see what can be done and I get told that they are not accepting walk-ins. Absolutely ridiculous. The staff is friendly when they are working with you but now when your in the store. Even the dude that did my exam, was not happy at all with how I was treated. This is the first and last time I’ll be spending the extra money to be treated this way.
This pearl vision is fantastic! When I walked through the door I was greeted warmly. I waited less than 5 minutes for my exam and both the technician and ophthalmologist were fast, thorough and professional. I HIGHLY recommend!
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