Macclenny, United States
1500 S 6th St
$$
+1 9042595108
N/A
Kerbside pickupDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeComfort foodKids' menuQuick biteSmall platesVegetarian options
This location is fine. My order is never messed up. The food is great. The drinks are disappointing though, as the machines often break down and are always out of syrup. I don't know if it's because they're hard to take care of but it really dampens the experience and it's a problem plaguing many Zaxby's locations. The staff here are usually cold but I don't expect much and the lines are painfully slow. This place isn't anything record breaking but it beats out a lot of Maclenny's other food locations.
like
Terrible customer service. Had people lining the counter and no one told them to distance or not be touching everything all over the front. I had a free meal card and although it listed every location in Jacksonville, they refused to allow me to use it after I drove all the way to their location (which is the closest to my house, but still a 30 minute drive). There wasn't an apology or any sort of \let me offer you a free drink for your trouble\ or anything, just a \can't help you\ from their manager. I understand I'm not entitled to anything - if their location wasn't on the card, I get it. But in this world right now, a little common courtesy and human decency would've been appreciated and went a lot farther than the way they handled it. It was the first time I've ever been to the Maclenny location - and it will also be the last.
I order from this location all the time. I constantly have issue with my food every time I eat here. Sometimes fix it and apologize in a nice manor. Other times like today. I asked about issue with sauces being wrong. She had a major attitude. She waiting few minutes to ask for food back. Used same gloves she been taking cards from people with and stuck them in box with my food to change the sauces. When said something about it she had a major attitude got nasty with me. I will not be going here ever again. I get mess ups happen. But that just pure nasty. And not sanitary especially during this time.
We have family that lives here and on the way home we decided to stop by because everyone loves zaxbys. When we got here there was one car in the drive-thru and no one inside. Not busy whatsoever. There was an employee on break, one behind the counter doing nothing, and a manager outside talking on his phone. I would have loved to speak with him about our displeasure but he was too busy with his conversation. We just spent 50 here and half of our food was cold. The drink machine was out of ice and the floors look like they haven't been cleaned in a few hours. Its 7:45 on a Saturday evening... Whoever is managing this place needs some more training on how to properly run a restaurant... or they need to be told to get off their phone and actually \manage\.
Love the Cobb salad this was the first time going will be back again
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