Manchester, United States
111 Highlands Blvd Dr
N/A
+16365270011
Factory failed to include the legs to my couch. When I called the store a woman named Renee told me that is what I get for not paying for delivery. Not the customer experience I would expect for a 5000 couch. For that price I should not have to pay extra for delivery just to ensure I get an entire couch. I do not trust their products and their customer service is awful.
like
Very good selection of furniture!
Wow! Spent over 4000 on a custom table and chair set that they cannot properly furnish for us. After waiting 5 weeks the first table had to be returned as it didn't pass inspection (not sure what was wrong with it). They assured us they would re-make it. Well when it arrived it most certainly should not have passed inspection. It was the wrong height and the base was the wrong color. It was hideous, not sure how it passed inspection that time. At this point I'm leary of accepting any furniture from them and refuse to keep paying on the table I have not received. DON'T buy here. It will only frustrate and disappoint you.
Massaly Hare was incredible to work with. She’s experienced, personable, and has a great listening skills. She really worked to understand our vision for our bedroom and helped us choose pieces that made sense for us. We spent about 3 hours with her and received several follow up communications from her keeping us updated on our order. We couldn’t have asked for anything more in our experience with her!
The sales staff was very friendly and accommodating, and we ended up purchasing a custom sectional. However when the furniture arrived the accent pillows where not the ones we had ordered, and clearly did not match the swatches attached to the work on orders on the furniture. Two of the cushions were damaged from the manufacturing process (not shipping and delivery) and had to be replaced. All of the pieces were covered with strings that were attached to the seems, and had to be trimmed. The sales staff was apologetic and we were given a nominal discount, but overall the quality of the furniture we received in no way reflected the price we payed. I can only consider the lack of attention to detail in manufacturing such as the items described above to be indicative of a systemic lack of quality in the overall manufacturing process. Given our experience this is not a company I would recommend to others.
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