Manhattan, United States
809 M, Levee Dr
$$
+18004633339
N/A
The Fed ex shipping center is a favorite of mine . I travel and ship across the country . They all remember my name , open the door if I need help . Great people , they do there very BEST IN MANHATTAN . KEEP UP THE GOOD WORK . #findthegood
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I tried shipping a package today along with a prepaid return envelope. They would not sell me the prepaid return label unless I registered for a FedEx account. When I left to register for a FedEx account, the system had an error and could not register me online. I had to call and register for an account by phone which took over 30 minutes. Then once I had the account, I went back to the FedEx office to try to send the package along with a prepaid return envelope, and this time they didn't even ask me for the account number or anything! They just took my name and address along with the destination information, and that was it. It was that simple. A lot of wasted time today, and my package was time sensitive and needed to go out quickly. So frustrating.
Doesn't deserve any stars for customer service. Packages are constantly rescheduled and the Mangement is very rude. Customer service rep comes up with b.s. excuses for why I cannot pick up my package. USPS works twice as hard with the least amount of help, so there is no excuse for why packages are delivered so late.
Poor Package Handling - Large package clearly marked “Fragile” and “This Side Up” was placed upside down on driveway in Manhattan, KS. There were handles on the top sides so the package had to purposefully be placed in the wrong position. The website to contact FecEx is difficult to maneuver, resulting in filing a complaint just to speak to a representative, not located in Manhattan, KS.
Quick and polite, got my package before expected delivery time
Bob's so nice.
4 days in a row the tracking and delivery was WRONG! No wonder Amazon dropped them! A note was left on door to come pick up my package after 12 noon, rudely the old man says delivery people don't come back to the building until 5, so naturally you waite another day.
If it were possible to give 0 stars I would. Absolute worst customer service I’ve ever experienced. They lied to me that my package was delivered on my doorstep on its arrival date. I know this because I was home all day waiting on them and no one ever showed. When I called to say it wasn’t delivered, they said they would have a driver stop by the next day to verify the address. THIS NEVER HAPPENED, I was again, home all day waiting on them. They then left a voicemail on my phone claiming they verified the address (which they couldn’t have because I was home all day waiting) and I could call a separate number to discuss it further if I saw fit. So I called a second time to tell them I never got my package, I never had a driver confirm my address and I wanted an explanation. After a fifteen minute phone call in which I was assured my address was correct and I did receive my package, (as I assured them over and over this was NOT TRUE) they then told me they delivered it to a neighbor by accident. They then refused to tell me which apartment number they delivered it to so I could politely take the matter up with my neighbor. I would highly recommend avoiding this circus and simply shopping on sites that use UPS (or literally anything else besides fedex) instead.
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