Mansfield, United States
2706 Bryson Rd
N/A
+1 8173359051
Wheelchair-accessible entrance
Overall I was pleased with the outcome with the service. This was a very difficult time with me losing my fur baby “Star” . I knew I just wanted her back home with us so I decided to have her cremated. I was told that Bluebonnet never answered the phone, and yes that is correct. BUT eventually I was able to get Star back home with us in about a week. I am pleased with the work they did and I did get a phone call afterwards to make sure I was satisfied. If it wasn’t for the fact they don’t answer their phone calls I would have given them 5 stars.
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I could not ask for a better place to handle what we needed after the loss of our beloved friend. Very professional and caring and I want to thank you.
I’ve tried to call bluebonnet several times, each time I am greeted with a voicemail or a lady who doesn’t enjoy her job. I called at 1:15 asking if there was an appt for today (Saturday) and was told they close at 2pm, which the website as well as google says 3PM. I call Again a few minutes later about 1:30 to schedule an appointment for Monday morning. I’m met with voicemail and another time the phone was picked up and hung up with out me even saying a word. I had my girlfriend call to see if she could do it, as maybe she was ignoring my number. She was met with the same lady telling her that they are closed (time was 1:45PM) and subsequently hanging up on my girlfriend. I call Right after (1:46PM) as she has TOLD me they close at 2. She said “i just Told you we close at 2 and not doing anything else today” then hung up on me!!! I didnt Even get a chance to tell her that SHE TOLD ME that they close at 2PM before the call was ended, 15 minutes before they close. Wow. With service like this, i don’t even trust that I’d get my own pets ashes.
DO NOT TAKE YOUR PET HERE!!! They have the WORST customer service. They refuse to answer their calls at ANY POINT IN THE DAY (DURING OPEN HOURS!!) and they do not answer voicemails. I am not the first review saying this, why even have a phone number or voicemail if you’re not gonna answer or call back? Don’t even try to call the last hour because you will get a rude receptionist who sends all your calls to voicemail and answers the phone with “We’re closed! We’re not doing anything else today!” So you require appointments but I can’t call to make an appointment without getting attitude? (Keep in mind this is 20 mins BEFORE they close) If you don’t like your job, maybe you should get a new one where you don’t have to deal with already distraught customers! AGAIN, I REPEAT, TAKE YOUR MONEY SOMEWHERE ELSE TO PEOPLE WHO ACTUALLY CARE!!!
I have called several times and the phone goes straight to voicemail. I have also had issues with getting a response in their email as well. I’m taking my services to Peaceful Pets!
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