Belvidere, United States
4452 Squaw Prairie Rd
N/A
+18155476377
Sue and Ray in Social Services are amazing. The staff are always happy yo help. They are on the front lines in a battle many of us could never understand. Great job to them!
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Our Mom was at Maple Crest for roughly 2 months. She eventually left this world, while a patient there. The staff was just extraordinary. To leave your loved one in the care of others is extremely difficult. We did not worry...our mom was treated with respect, compassion and dignity. On the day she passed, 11/15/19, all of the staff were just wonderful to us. We are forever grateful to Admin Renee, Nurses Kathy and Sue and all of the others who took such super care of Mom each and every day.
Having to go to a skilled facility can be very scary and an uncomfortable unfamiliar situation. MapleCrest does everything in their power to keep our loved ones safe, happy and provide quality care. As a mystery shopper for assisted living and nursing homes I can tell you with confidence that my father was provided superior care. Who knew that they would become our extended family. We would leave knowing he was OK provided care that we were not able to provide at home. CARE being the keyword and love. When my father went to heaven part of the team came to his funeral. They shared stories we had no idea it warmed our hearts. I guess it wasn’t unusual for dad to go have coffee at the nurses station if he couldn’t sleep at night. We also discovered he would eat pizza with them. Dad didn’t sleep much we had no idea that they would entertain them for hours as they worked. There are many stories that we hold in our hearts.
Mom is very well cared for here. Going thru this final stage of life is very difficult , but Maplecrest makes the best of the situation. I am very comfortable in knowing I am doing what is best for my mother.
My mom is here and I wish I could get her out!!! The put her in bed with no under garment on, I believe this is against state code as it is a dignity issue. Everyone I've spoken to complains about the food. As far as the staff, I believe they are really sweet and my mom seems to like them too. HIRE MORE CNA'S
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