Maple Ridge, Canada
20395 Lougheed Hwy Unit 500
N/A
+1 6042051200
Wheelchair-accessible entrance
Greedy and too big to care about retaining your current customers. After asking if that's the best quote BCAA can do, even with the pyramid scheme of a membership, they are hundreds of dollars more than their competitors. FOR WHAT? Your service is Sh!&! The person on the phone said we can't do better on price should I send you a cancellation form without even fighting to retain my business after being with you guys for so many years!
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Awful customer service. A BCAA member for 36 years. A representative did a cart wheel across the floor! Seriously! The representative did not seem too interested in helping me. The door representative told me to sanitize my hands as if I was a child. Did not have to make appointment back August of last year so I did not know that a appointment was needed. Very disappointed and have to think about renewing my membership.
I want to express my appreciation to Jessica K. for resolving my issue with my car registration which was originally registered under a company name when it shouldn't have been. Even after 8 months had passed since speaking to her about my situation, she was very willing to help me get this resolved and by doing that, she saved me the ICBC fees and a trip to Richmond so I didn't have to deal with the original agent that made the mistake. She went way beyond what I expected. Thanks again Jessica!
After the passing of a few weeks time, of preferring not to remember my last visit to the BCAA office to renew an ICBC policy, the experience still lingers. We were on our way out do do a number of stops as we prefer to minimize our outings during this time of Covid. I decided, on the go, to visit BCAA vs our planned visit to another agency. I needed some coverages explained and felt that BCAA, being more customer oriented, would be a better choice. Our visit included a greeting at the door with some Covid protocol and we were directed to Miss Ram Bam Slam. During the fastest ever ICBC renewal ever, I asked about 2 of the coverages and still as of today, have no explanation. I also removed 1 coverage. As things came to close I was directed to sign copies that they keep. I asked Miss Ram Bam Slam if my spouse needed to sign as well. Her response was that my spouses signatures were not required, as no changes were made on the policy. I walked away silently shaking my head thinking that Miss Ram Bam Slam either didn’t remember what she did 2 minutes ago, wasn’t trained well or needed to leave her attitude at home. A week or so later I found a voice mail advising that our policy was audited and required more signatures due to the one change that was made. We returned a few days later and a very nice, pleasant and knowledgeable lady helped. My spouse signed as required. The lady suggested there would be some compensation for us, for the unnecessary return visit. That almost made me feel good about possibly returning to BCAA for future business. On our way back to our vehicle I suggested to my spouse that what ever the compensation might be, I doubt if anything will happen. Since, as speculated, nothing happened and I see no reason to give BCAA any positive recommendations or support in the future.
Great and friendly service. Jessica did a wonderful job in helping me in a difficult ICBC renewal. She went above and beyond in getting the job done
All experience with in person and on the phone service has been exceptional!
Great service, got us the beat deal they could. Saved a lot compared to other insurance places.
Prompt service for my 1st time using their service so ...
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