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Market USA Federal Credit Union

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Laurel, United States

marketusafcu.com
Credit unionATMFederal credit union· Credit union· ATM· Federal credit union

Market USA Federal Credit Union Reviews | Rating 3.3 out of 5 stars (5 reviews)

Market USA Federal Credit Union is located in Laurel, United States on 8871 Gorman Rd #100. Market USA Federal Credit Union is rated 3.3 out of 5 in the category credit unionatmfederal credit union in United States.

Address

8871 Gorman Rd #100

Phone

+1 3015863400

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Natalya McNeal

I came in here to use their co-op services for my credit union and Nae was so rude. Luckily I got the chance to deal with another teller who was pleasant to work with. Work on customer service.

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Olatunde Akinade

The straw that broke the camel's back for me; Lack of a functional 24hour customer helpline (both phone and internet) and the cluelessness of the mobile app. I discovered that there was an issue with my debit card on a Friday evening after close of business. Apparently the issue had been for some time before I discovered but there was no notification or communication. That got me wondering; what if there was some suspicious activity regarding my account, would I be the one to discover it myself? Anyway there were no helplines (except during weekdays and during working hours). It's very frustrating that you can't get any help on the weekend until the next Monday, no working call center during off-work hours. What if I had an emergency and I needed to access my funds? I really don't see the use. The Mobile app: you can't even see your account number, member number or routing number unlike other banking apps. The mobile app has no self help link or access to customer helplines. I will be ending my banking relationship with them and going elsewhere.

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Maria

Market Federal Credit Union gave me a loan at 19 at 0% interest (Dec 2003. Present to myself) for a brand new car. I wanted flashy but I went practical at that age. I still have the car it has been paid off for a very long time but Market Federal was willing to give a young person a chance to build credit. Unfortunately about 2 years in I encountered hard times and was always late. The collection person named Melvin had a stern voice but was very understanding. He had a job to do. I hope he is still around. Due to Covid I have run into hard times for several months and prior to that I was unemployed. Again Market Federal gave me a chance and I have a checking account with them. The only reason for 4 stars out of 5 is because my direct deposit doesn't post at 12a like other institutions. It is late in the a.m.

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Cindy Lewis

I have been a customer for over 35 years and have always loved this credit union . They have the best rates and the accounts are easy to access via online which is great because I am over three hours away from the closest branch. I try to do every bit of my banking with them and have sub account for Christmas , vacation , special purchase and emergency as well as an auto loan. I have never paid a service fee and always had a tint interest paid each month . They look out for me and are very kind when I call !! They are so quick to answer me and bend over backward to get me whatever I need . Wish all business was this easy !!!I

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Miguel Santos

This has to be the worst Credit union to use. Any time i send an email about an issue I'm having online or on app. I get the most vague answer and a push off. As if who ever is answering these messages doesn't even have an account with Market USA so they are clueless to any questions you ask. So difficult to add money or withdraw. Can't even get account numbers or routing numbers without physically talking to someone. And even that is a hassle. Anyone answer the phones use the credit union they work for? So pulling money out, closing account and finding another.

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