Markham, Canada
5000 Hwy 7 Unit Z-09
N/A
+1 9054773639
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
BACK STORY: Had a dispute on the phone with customer service and we were getting nowhere. I was promised a few things via online agent 'Ask Jack' with proof in transcript of what I was told/promised, but on the phone they wouldn't accept it into evidence... therefore I proposed that I show the transcript to an in-store manager to be witness to the transcript. FAST FORWARD: came to this location in Markville Mall and was greeted promptly by store manager Sarnel. He listened, sympathized, and immediately made a note on my account. I called back into Fido customer service and it couldn't have gone any smoother. Issue resolved. Thanks very much to Sarnel and his team at Fido Markville, it was a fantastic customer experience. Highly recommend, will be back.
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Staff are friendly and the cell plans aren't that bad. Selection of phones a little limited but not a big issue. Limited accessories but it is a kiost.
Both times I visited the kiosk, the rep and managers have been super helpful. Their backend systems may be slow and complicated but nothing to do with staff. Posting because of other low ratings. The plans available have nothing to do with the location... and for wait times, if they have another customer and they are waiting for their computer or head office which could take a long time, just come back later. The staff is great. Keep up the good work!
David the sales person was very helpful in explaining all the plans (which are much better than other service providers I checked out) and in helping me to keep my old phone number. Would recommend going here for fast, friendly and helpful service!
Bought multiple phones and plans for my family at this location. Ghalib Zamir is a great sales associate and is very helpful to deal with and answers every question you have patiently. Overall great service would visit again!
These folks are awesome!
Ghalib has wonderful customer service skills; he is very professional and polite. I really appreciated his help today getting my phone and internet set up. Thank you!
Great experience. All reps were very professional and efficient. Helped my dad get his new phone set up easily.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance