Marlboro, United States
130 S Main St
N/A
+1 7323082230
Gender-neutral toiletsToilets
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
They take the extra precautions to make it safe while in the salon, during this pandemic. Always a lovely experience and these stylist can cut hair!
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I've never felt the need to write a review of poor service ever until today. I decided I wanted to give myself a birthday treat and dye my hair for the first time ever and went in for a consultation to get more info and show what I wanted to get out of dying my hair (photos attached). I showed the same 2 pictures to the stylist Shannon and she assured me the brown hues on my black hair would take 1 visit and done! I was excited and set up an appointment. Day of the appointment the color came out red tinted but I was assured it would lighten up. It barely lightened up and truthfully matches my own hair color. I called and was told by the receptionist that they would fix the color for free and I would only have to pay for a blowout. I go in today and the hair stylist is giving me attitude saying she would not do it for free she claims she told me in the consultation that it would take multiple sessions (not true)! And on top of the original 200 I paid for the original appt, a second session to FIX IT would cost 185. I can't believe the stylist would take offense to not doing the correct work. If someone were to come to me disappointed in my work I would feel so sorry and fix it for free. I only ever showed 2 photos of what I wanted and look at what I got. I'm so disappointed and can't believe I wasted 200 to look exactly the same, even worse with how the color is straight black in the center. If I was told the truth in the consultation that she did not know it would come out in redish hues I would not have done this to my hair.
Today was my second time at The Hair Lounge in awhile, and it was the best experience. I showed my stylist Shannon a picture from Pinterest. My hair was nowhere near the picture i had shown her, from being damaged to unblended my hair for sure needed help. Shannon gave me the BEST balayage and cut, and even recommended me products that would help my hair for the future. Along with Shannon, the staff was very friendly, i was greeted as soon as i entered the salon even though EVERYONE had a client and was working. I will definitely be using Shannon from now on, this was the best color and cut I had got in a VERY long time.
I absolutely love The Hair Lounge! I have been going there for a while now and I always walk out feeling like a million bucks. I even bring my toddler there! Marina does a great cut on children as well as adults. My child is very fussy and doesn't sit still but Marina gave a great cut. Everyone in The Hair Lounge is professional, nice, attentive and you walk out feeling great. Believe me, this salon is great!
I had a balayage done and my hair came out amazing!!! The salon is following CDC guidelines and their salon is immaculate. The girls are all wearing masks and practicing social distancing. I love this place!!
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