Marlborough, United States
734 Forest St Ste 400
N/A
+1 6178314436
Wheelchair-accessible entrance
Amazing company all around. Best in the business.
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Omg I am having the worse experience! They tried putting all the controls on the side of my house (different from agreed upon location) put 5 decent size holes in the siding, realized there wasn’t enough support and installed them across my 60year old chimney. Despite having my phone number no one called me. When I asked the lead guy if he would have done this to his house his answer was “absolutely not” why why would you do it to a customers? I spoke to my rep Mariesa and she said they would fix this. I had no problem with that. The following day a rep from Arizona called and started asking questions and when she wasn’t interrupting me I did my best to answer. 10 min later she called me back stating how I “hurt her heart” by not liking the install and how I was having words with my coordinator (which I didn’t feel I had) I lost it on this rep and left not so happy message with Mariesa. She assured me she would call me back. After numerous messages I have not heard back, wrote a letter to BBB and still no word back. You will hear from this company on a daily basis, but the minute there is an issue NOTHING. I did my research and this company was recommended by friends. I still have holes in my siding with days of rain and humidity, so I’m looking forward to mold. Learn from my experience do not use this company
I would avoid those guys!!! Was driving on 95 and the van driver (S22-356) drove me off the highway while trying to change lanes. If the employee drives recklessly, their work will be reckless as well.
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