N/A
+441522411228
Shocking customer service from the sales team before, during and after purchase. I Purchased Jaguar XE on 14th Nov 2020, arranged collection at 11am only to be told on arrival I was expected at 1pm, hence the car wasn’t ready. After a 3 hour journey home I found the car was faulty. Immediately I phoned the dealer at Lincoln and spoke to Terry, I was told to phone Jaguar assist who couldn’t find the initial fault but found two other issues with the ABS. Spoke to a manager called Mark on Sunday who promised to call me back at 10am on Monday with a plan to return the car to Lincoln, this did not happen so I phoned again at 11am and this time I spoke to another manager called Sam in sales, who informed me that Mark was in a meeting! We finally agreed between us that I would drive the car back and collect a courtesy car at 8am on the Tues and that he would be there. On arrival Sam was nowhere to be seen and I was left wondering who was going to deal with my car. Eventually I was directed to the service team who were extremely efficient and helpful, particularly Sam (in the service department) who also arranged to have the missing car mats in ready for my return. However, the courtesy car had little fuel in and with the return trip I am 40 out of pocket. As a new Jaguar customer, and the fact that i had only just bought the car I would have expected someone in sales to have made sure I was treated with the utmost priority. Surely one of those two managers should have given me a courtesy call since, to see if my issues had been dealt with. Moreover, this Car should not have been sold with a problem with the ABS and also what turned out to be a fault with the engine mounts.
like
Just bought an E Pace from them. Although used, we were treated like royalty. Our salesman, Shaun, was great. Initially we felt robbed with our trade-in but the overall experience was brilliant. Wish we could have bought one earlier. Thank you Jaguar! Wayne
Would rather use 0 stars than even entertain giving 1. Absolutely disgusted with this garage. Partners car went in for a service in perfect condition, as soon as he was driving home the airbag light came on. Took it back the following day, wanting to charge 168 for looking and trying to find the issue (originally advised 140 as the 'forgot' to mention VAT). Said it was something to do with the seat so would be an additional 300 or more... Including VAT. Took it higher which was a waste of time as they are saying it was a historical fault but a system update is now showing it. Funny that when it was taken early September whilst under warranty all was fine and they offered additional extras like painting underneath, now the vehicle is out of warranty they done an update which has found this historical fault and expecting this large amount of money. Considering the car was valeted and the seats pushed back to their limits seems a bit coincidental they have found this 'historical' issue all of a sudden and not willing to accept its potentially something they have done. Will be taking this further and requesting documentation to prove it was a historical fault.
Not worth a star this lot. Invited to a VIP event - this was just an ordinary sales pitch without even a bow on it. No negotiation on brand new fully loaded I-Pace against my 2 year old F-Type SVR. Book price - take it or leave it. Not so much VIP as RIP off.
Called to view and test drive a car, being dealt with by Robert Drake. Received warm welcome at reception and Robert gave us information and test drive which left us with some reservations about suitability of car in question. Referral of another, complete with test drive resolved most if not all our issues and we were shown a couple of interesting possible purchases to dwell on over weekend. A friendly, informative and rewarding visit. We will get back to Robert and are grateful for his excellent customer service.
Deli
The best companies in the category 'Deli'