Martina Franca, Italy
Corso Messapia, 49
N/A
+39 804807236
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Women's clothing
One star is one too much Do not order from them online, especially if you are an international customer (a U.S. one in this instance). I placed an order on December 31, 2016 but it wasn’t shipped until January 16th! I received it on January 18th and, since it arrived past the date for which I needed it, I mailed it back on January 30 (with prior approval from the owner) at a cost of 65. Two weeks later the woman contacted me stating that “The parcel has not arrived yet. It's been one month and 13 days of your purchase. The time period for reimbursement is 15 days maximum from the date on which it received the package. So we can not repay.” She offered an exchange which I did not need. I won’t bore you with my numerous attempts to reason with her, poiting out that the package was not shipped until over 2 weeks after I placed the order and returned within 5 days of receipt, etc., etc. I tracked the package, of course, and found that it had been in Milan since February 3rd! I proposed that she’d contact her postal service. She kept playing dumb, at some point threatened to refuse the package altogether, and stopped answering my emails. So imagine my surprise when, at the end of March, the cursed parcel was at my door AGAIN! According to the Italian Postal Service notice on it, SHE SIMPLY NEVER PICKED IT UP so after about a month, it was sent back as anclaimed! Interestingly, she never signed her emails so I am referring to her as Assunta. SHE SIMPLY WANTED TO KEEP MY MONEY. Long story, yes, but be ware, this person is rude and dishonest. I lost over 600 in this transaction and, needless top say, will use every social media outlet to tell this awfully distasteful story. Being courteous and civil got me nowhere. Avoid this store if there is a possibilty of you returning any merchandise at all. ZERO STARS.
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