Maryland Heights, United States
12683 Dorsett Rd
$$
+1 3144858825
N/A
Kerbside pickupDeliveryTakeawayDine-in
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Kids' menu
I didn't want to put this on a public review, but since there is no way I could find on your website to contact the company about this, here I am. We came into your location, admittedly 20 minutes before close, and there were 2 young individuals working, one male and one female. We ordered 4 smoothies at around 7:40. The employees couldn't remember what we ordered, asked us what we ordered at least 4 times and at 8:27, we just got a refund for the last smoothie because we were done waiting. The store is empty and closed and there are still 5 smoothies sitting on the counter. As we were watching the 2 employees work, the young man seemed impaired in some way. He was wavering on his feet and holding on to counters. He was messing up orders and then disappearing in the back while the young girl struggled to make sense of what he was doing. Additionally, when we went to get the refund, the one asking for the refund was charged again instead of being issued a refund. The whole experience was abysmal.
like
Love My Hulk smoothie. Fresh ingredients, nice people...a nice treat particularly on Friday when they are on sale.
If I could I would have given the no stars. It took 30 minutes to not get my smoothie. I asked for a refund, which took like another 15 minutes, to find out I was charged for 2 more smoothies. Went back in to get that refunded it took another 10 minutes and the guy who was refunding me just gave me cash, and when I asked for a receipt he said, oh sorry I wasn't paying attention... So he just gave me a refund, come to find out it was more than what I was supposed to be refunded. But by the time I figured it out the store was already closed and I didn not want to deal with the employees a third time. \u200d️\u200d️\u200d️
Got my order perfect and it was delicious! Love the Keto Chocolate Champ! Mobile order works great. Bathrooms were clean too.
Use the app to place an order, it defaulted to the Maryland Heights for some reason instead of the Olive location (which was closer and is the only location I’ve ever ordered from). I arrive at the Olive location and we realize the mistake, I call Maryland Heights to cancel the order and was told they had no way to refund me. Kind of strange in this day and age not to have a way to refund a customer. I was also disappointed that the Olive location didn’t offer to just remake the order for me. I’m not trying to get something for nothing, just would like to get what I paid for and good customer service.
I wanted a smoothie but three young individuals just looked at me and didn’t say a word when I walked in and stood and waited there for 15 minutes
Clean, friendly and quick service. GPS directions were a tad off but I found it ok. Only part I hate is their prices. Almost 10 for a protein shake. I did get an extra scoop but it's pretty expensive for what it is. Taste is good so I don't complain too much
Great experience. They were extremely nice and very helpful on choosing. Best location i have been to. Great service good job. I'm now gonna drag this on for a minute to make it seem like this is an interesting review but in reality it is only me dragging this on to use more and more characters. And you are wasting your time reading this now because you wanna know what I'm gonna say next but i don't even know what I'm gonna say next. This is the longest you have spent reading something that means absolutely nothing because i have already expressed how amazing my service was lol good vibes only
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