Massagno, Switzerland
Vicolo Centrale 7
N/A
+41 919240108
1 star because it's not possible to give zero stars. We rented a holiday apartment near Lugano (Switzerland). The apartment was absolutely dirty. The ceramic stove top was sticky (egg?), the wall behind the stove was smeared with old fat, on the toilet brush there was stool, on the toilet seat there was urine, in the dishwasher salt and rinse aid were missing, in one bedroom the lamp consisted of a simple bulb holder (with a loose dead-ending cable), there were a lot of cobwebs, two lamps were loose and looked like a cockroach cemetery. After cleaning the appartment about three hours we gave up. We slept there just a few hours in a bed with probably not washed jellowish sheets full of hairs. The next day we took a shower, dried ourselves with paper towels we had in the car, left the apartment and terminated so our holidays. Quokka360 doesn't want to refund. They just keep telling if they knew they had sent somebody to clean the apartment. Update (November 10th, 2020) The administration is even so impudent that they lie in their reply to my review. They write «[…] we never had negative feedback from you for your other stays.», but this was the first and last stay at a property managed by Quokka 360.
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Please be aware of this company!!! They are renting apartments trough several booking channels. They are SCAM!! Do not provide any credit card details, personal data. Please be aware !!!
Eccellente sito, ottimi appartamenti e tutte le info di cui c'è bisogno.
Staff cordiale e disponibile, chiare indicazioni per fare il check-in in totale autonomia e appartamento vacanza pulito ed arredato con gusto!
Molto professionali. Appartamenti sempre puliti ed accoglienti
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