Spring, United States
30202 E Geneva Dr
N/A
+1 2815285722
I am not quite sure what is more shocking about this lab, its incompetence or its rudeness. I have been a dentist in the Spring area for almost 5 years now and in the beginning years worked extensively with Masters in almost everything: C & B, Dentures, removable repairs, etc. More and more I have been shying away from them in recent years as I have found the quality of their work lacking and most importantly, their inability or unwillingness to communicate. I won't go into details about patient cases due to possible HIPAA concerns, so I will just use my own experience as a patient. A week ago I sent them casts to fabrciate a normal set of Essix retainers for myself. On my note I had some basic instructions about making them a normal thickess, trimmed uniformly short of the gumline, with a bit of special note for the anterior teeth. And then today the retainers come back and photos for the max Essix is shown below (the Mand is the same). Sharp edges all around, trimmed unevenly and in some parts in the Mand Essix way below the gumline. I honestly think that I can grab any person off the street and he/she can't do worse. When we called them, they refused to answer at first (they surely know they screwed up), and then when they finally picked up, Brenda (the person who does their removables) had the gall to yell at my front desk for pointing this out and screamed for us to never send them a case again. Her excuse is that I am hard to please. Well newsflash to you Brenda. If you feel that someone who has standards is hard to please , then I guess I am guilty of that. If you feel like the work you gave me here is worthy of praise, then I am glad that I have been working with you less and less. In case you haven't noticed, we haven't really sent much over to you the last two years. I just hadn't counted on you to botch even a simple Essix fabrication. So user beware, do you want work like the one in the photo in your or your patients own mouth?
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I’m a dentist in Conroe and I’ve been using Masters for about three years. They’re a great lab with good quality work and reasonable prices. They’re easy to communicate with about cases as well!
Had a tooth loosen so I took it to Master Dental lab. And they repaired it at a reasonable price. They did a good job.
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