Telford, United Kingdom
Whitchurch Drive Wrenkin Retail Park
$$$
+443330044444
N/A
Went into Telford store yesterday with my son to get a suit for sixth form,as the policy states you cannot try suit on in store the woman who served us said it was no big deal as we could get a full refund when bringing the suit back,cash in hand when paying by card for the suit prior,we bought the suit,then being asked if we wanted a suit bag,another 2 despite the 100 we spent on the suit,we never got one. Left the store unhappy after what we spent. The suit then did not fit my son,having to then (today) to take it back to refund in the store. We arrived just after 9am to the store to be closed because of dealings with a flood,and or water damage,I then asked the manager for help but he replied he could not do so as if he helped us he would have to help everyone who came to the store and we would have to come back at a later date Reluctantly we came back and couple hours later to refund, to be told the money was to go back onto my card in the next 3 working days,being made to feel as if I was lying about what I had been told about the cash in hand the day before.l,wich If I was told about the refund correctly I wouldve not bought the suit in the first place. I will not be shopping there again.
like
The way I was treated on 4th August was terrible. The manager by name of Jodie I think, was not conciderate whatsoever. Even the cashier on the next till serving stuck her nose quoting policy on the reverse of the receipt,whilst being served off the other cashier. The manager wasn't even prepared to take my issue onboard at all whilst trying to take the 100.00 worth of clothing back Which I bought and was in the sale. I purchased from Northwich branch whic I may add are very good there. I asked the manager to refund my money back to my card which is how i paid for clothes, I explained that due to covid 19 I was told I can't try on and to take home and do it, which is what I did. But when.i went to take them back to the Telford branch the manager refused to give me my money back and said she would only put on a Matalan card i expressed my dissatisfaction at this and told her her it was unfair as I was told to take them home and try etc. I visited Northwich Matalan today to escalatey complaint and low behold they had a paper printed sign up on the plastic screens saying they will do refund on sale items. GREAT! ..... Telford Matalan your customer service is poor! And I hope you read this. You caused me upset and stress for no reason ! You told me to go phone a number on the receipt if I wanted to take it further! ......your help and support was disgusting. Northwich branch are fantastic staff and alway helpful. Thankfully they gave me my money back and wasn't a problem.
Always a nice shop to visit with friendly staff. Should give the security guard his own booth to monitor people with as he always looks so awkward standing at the door. Just wish their active leggings were squat proof.
Very good. Granddaughter loved the things in there for her.
Good range of clothing, also do for the home. And also have a great online store, I've used the click and collect, found it all strait forward , my goods were ready to pick up within a few days.
Deli
The best companies in the category 'Deli'