Mataró, Spain
Carrer Batista i Roca, 42,
N/A
+34937586868
I am shocked about the hidden traps their contract offers. I rent the car for few days mainly from work to home case. After one month, Enterprise sends me bills for \handling fines\ that I apparently have received while driving the car. This is when the thing gets interesting, they can't inform me why I received the fine or what type of infraction I have done, however \by contract\ I am obliged to pay 25 Euros per fine I have received. Imagine how ridiculous it is, apart from the fine that I will have to pay and not even know what they are, I also have to pay Enterprise around 100 Euros (more than what I payed to rent the car) to send me an email called (processing of fine). SHAME!!!!!!!!!!!!!!!!
like
We reserved a car for Saturday pickup with another agency and they closed early and left us with no car for the weekend. Mohammed, an employee from Enterprise saw our problem, opened up the office for us (Enterprise had just closed a few minutes earlier) and rented us a car matching the price we had with the other company (over 50% off) to make sure we our weekend wasn't ruined. He went out of his way, above and beyond, to make sure me and my family had a great experience. The car was fantastic and the return was too. Can't top the customer service (the other employees were also extremely helpful and kind).
Great customer service, very friendly. The car was not suuuper clean, but it was a really good car.
Great rent-a-car. Good renting conditions and professional service!
Great staff and good service, I totally recommend this company
Deli
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