Matteson, United States
21050 Matteson Ave
N/A
+1 7084813900
I showed up without a reservation and received stellar customer service. Diamond and Kim are 100% awesome. I got the room with the King size bed. Which extremely comfortable. My room was clean and the environment is safe. I looked out my window and saw Matteson police cruise through the parking lot. I'll definitely be booking here again.
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The women at the front desk was friendly and pleasant I wasn’t too pleased with the condition of the room however it was the space we needed for the night. I sanitized everything our body’s would touch and just made the best of the evening. Surprisingly enough the room smelled nice. No stale cigarette smell or mold, I smelled marijuana In the hallway for a bit but hey!
The staff is very polite and the manager work with you rooms are very clean i njy staying here and i will come again.
Family Vacation: 4th of July - The only good thing I can say about the hotel is the front desk staff was really nice. This hotel needs a new cleaning company/crew and a new maintenance person. My room was nasty. If I could have given 0 stars for that room I would have. Smoke detector hanging off the wall, bathroom not cleaned (blow dryer has not been cleaned off in a year or two), mirror coming down in the bathroom, plug in bathroom falling apart, sink was clogged, vent fan doesn't turn off, doors don't open and shut properly. That was just in my room. I won't start on the halls and lobby. One elevator worked the whole time I was there. I will not stay here again nor will I recommend.
Room is nice. Plenty of space. I like the bathroom layout. Free parking. Seems like a safe area.
Staff was nice. The hotel needs a good cleaning. And some deodorizer. It smells old. Comfortable bed. Stained sheets and cover. Laundry room needs upgrade. Vending machines needs upgrade. For the cost.
It was very great being here. Staff was friendly and courteous. Definitely recommend
Really bad service. Bed bugs went home all bit up. Very dirty hotel has mold on the wall I suggest u not to go there definitely needs too be shut down.
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