Mauston, United States
620 McEvoy St
N/A
+1 6088474445
Wheelchair-accessible entrance
I’m being generous giving 3 stars because of the first sales guy we worked with. He was awesome. We had to put off building to find new property because things didn’t work out with ours. We came back to work with him again & were told he no longer worked there. We were sad because he was great. The new guy helping us treated us like we were trash or not really going to buy a home. After leaving their lot, we went to Adams-friendship to Timberlake Homes and bought a Wisconsin home! We are about to move in & could not be happier with our house!
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Worst customer service I have ever experienced. The owner of Castle came to my house to do the \final inspection\ and literally was yelling at me. He used the phrase \you people\ when I asked why it was taking so long for them to complete the job I had paid for months ago. Long story short they take as long or longer than a stick built home would. I have a friend who stick built and we both started our house projects at the same time. I have been calling/emailing skyline directly and that is a lot better than dealing with the dealer. Skyline said they have had similar complaints about this dealer. My advice would be to choose a more reputable dealer to buy from.
Think twice before buying from this dealer. They won't do their part when it comes to finishing setting up your home. They'll give you the run around, forget about you, hope you forgot about them & what they were supposed to do, they try to get someone else to complete what they should have. Its nuts. Not only do I not recommend buying from this dealer whatever you do DON'T BUY A SKYLINE! And if Castle doesn't come finish the job they should've did right in the first place they'll be in the same boat as Skyline soon. Save yourself the time & hassle shop somewhere else!
Our experience with Castle Homes was good until they got their money for the house. Then they suddenly forgot who we were. The salesman told us to talk to the headquarters and they told us to speak with our salesman. We didn't get what we wanted when we plainly told the salesman we wanted everything exactly like the model except we wanted the house two feet longer and a fireplace. We didn't get any of the colors for the bathroom and kitchen or the fireplace stone like the model that we wanted. We didn't get the shower attachment we wanted or the tub. Also the people that come in and fix any cracks are very slow at getting it done. The paint job was very sloppy at the edges. I would never recommend using these people for a modular home purchase. Beware of the salesman, Tim, because you tell him one thing and don't get exactly what you want.
Working with Castle Homes was okay. Unfortunately, the home they sold me from MidCountry is nothing but junk! Find my review when you visit MidCountry Homes....I hate to say but my home makes me sick!
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