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+18887006822
3/15/2019 MEDICARE ADMINISTRATORS are now involved in my complaints against MTBA-CARE FIRST. THREE NO-SHOWS (INCLUDING LYFT DRIVERS THAT WON'T CALL UPON ARRIVAL, HOUR WAITS TO GET A HOLD OF A REPRESENTATIVE TO EVEN SCHEDULE RIDES-PICKUPS. I ENCOURAGE EVERYONE OF MY FELLOW INDIGENT CHRONICALLY ILL PATIENTS TO CALL THE MEDICARE ADMINISTRATION AND START THE PROCESS OF COMPLAINTS AGAINST MTBA. THIS IS YOUR RIGHT AS MEDICARE RECIPIENTS. DON'T LET THIS COMPANY GET AWAY WITH A RIGHT THAT YOU ARE ENTITLED TO! MEDICARE WAS (AND STILL IS) VERY INTERESTED IN WHAT I HAD TO TELL THEM (AND THE TRAIL OF EVIDENCE I GAVE THEM). SPEAK UP FOR A INSURANCE ENTITLEMENT THAT YOU SHOULDN'T HAVE TO RECEIVE ANY PROBLEMS WITH!
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Wow i just started using this transportation due to the fact that my vehicle broke down. Called my insurance and that's when they let me know that they actually have transportation to take me to my Doc appointments. I am completely grateful for this company!! They have picked me up on time to get me to my appointments and also for my return back home as well ! The representatives are also great, very polite. When i first saw the reviews i realized all the negative ones and was actually very shook because like i said I've had nothing but great experience from this company!!
THIS IS THE WORST EXPERIENCE OF MY LIFE HAVING TO NE A PART OF THIS COMPANY. MY DRIVER MADE ME AN HOUR LATE SHE DROVE LIKE A MANIAC AND SHE LEFT ME STRANDED FOR MY RETURN TRIP. SHE WAS SUPPOSED TO WAIT FOR ME I JUST WAS GOING IN TO SIGN IN AND TURNAROUND AND COME RIGHT BACK OUT BUT SHE LEFT ME ANYWAYS AND NOW I HAVE NO RIDE BACK HOME AND I AM LITERALLY STILL SITTING HERE AT THIS CLINIC WITH NO TRANSPORTATION HOME THANKS TO MTBA
ZERO STARS. I'd award NEGATIVE stars if possible. Your drivers are always late, or never show up. Kept us waiting over 4 hours to get home from painful doctor's appointment. This has been going on for years. YOUR \SERVICE\ ABANDONED MY ELDERLY FATHER stuck in the street for hours in the rain for someone who never came. MTBA - GET YOUR ACT TOGETHER. - You don't answer customer calls. - You employee turnover is huge - you obviously don't treat your employees well, either. - What people report here is symptomatic of a bigger problem. - Many complaints online and on BBB but management still doesn't address the issues. - Spoken to execs who never do anything about these issues. BEWARE - DO NOT USE THIS SERVICE.
If I could give no stars I would. they are NEVER EVER on time! patients are left waiting for hours to return home but they give an ETA of 15-30 minutes. They are putting patients at risk by being so incompetent.
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