Melbourne, United States
2263 W New Haven Ave
N/A
+1 3217281350
I’ve been a customer of Brian Davis Septic for almost 6 years. Unfortunately I was under the assumption that Brian Davis was the only company I could use based on my septic system (Hoot Blaster)... Have had a service contact with them for SIX YEARS! This week I had a major septic issue... water backing up into bathroom... BRIAN DAVIS could care less... could not or would not help.. was told (as a loyal customer) who was having a septic crisis that a company that I’ve PAID A CONTRACT to couldn’t come to service it till MONDAY of next week!!!! Called another septic company and they were at my house is less than 18 hours. I WILL NOT DO BUSINESS WITH BRIAN DAVIS COMPANY EVER AGAIN. They are by far the WORST. They do not deserve to be in business. I am filing a complaint with the county. And just like everyone has said... the lady who takes phone calls for the company is awful and has no customer service skills whatsoever!
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I recently received a xhexk in by the city who found that one small lid was not secure. After reviewing it, I found all screw holes were stripped in the plastic. It looksnlike the person servicing it had not seated the screws correctly. I called Brian Davis and explained I need it fixed as the system has only been serviced by their company. They sent out a person to look at it and they agreed it should have been screwed correctly. After several communications, email and calls, they finally got back with an estimate for ME to pay for their mistake. I requested several times to talk to the owner and get this resolved with no effort from them for over a month. I recommend not using this company! There are better ones out there, I have cancelled my contract and will go to another company. They are there just for money and don't care about their customers. STAY AWAY!
Called first thing in the morning after calling all the others before them that were booked up. I was told they had an opening between 12-2pm. Stephen showed up about 11pm, he was very knowledgeable about the situation I already pretty much had everything located for him, but he had to dig up the lid. After clearing the lid off he realized the lid was actually concreted on. So he had a hard time breaking it all away to be able to unseal the lid. He worked hard and steady until he got it broke free. After getting it off he realized it wasn’t even full and it was just clogged at the “T” he unclogged it for us, he didn’t even recommend us getting it pumped because he advised us everything was working as it should minus the clog. We opted to have it pumped out anyways because of the timeframe we have owned the house it hadn’t been pumped. A for Stephen for being honest and Brian Davis for being able to get us in same day.
I'm updating my post from several days ago regarding Brian Davis's 'reason for cancelling my contract' He indicated he 'requires an Alliance Unit to be installed" in order to service my contract. I have a Hiblow. Well - my sources regarding Air Pumps has stated to me that there is no such thing a an Alliance Air pump. That they make septic systems but don't make Air pumps so therefore if you happen to find an Alliance Air Pump it is because they have taken and re-labled another unit. Basically i believe them because when i searched the internet for an Alliance unit - 99% of my searches brought up everything BUT an Alliance Unit. I dont know which location the service men come from - this one or the one in Vero Beach -But with that said I do not like anything about Brian Davis Septic. They took 5 months to tell the Health Department i had a contract with them and even then i had to threaten them with a law suit if they did not notify the Health Department. Then most recently was required to either fix or replace my aerobic unit - Brian Davis only suggested replace Specifically "replace and install" a new Alliance unit. The quote was for 950.00 (yes 950.00) the Alliance unit cost about 300. I asked what they were going to do for the other part of the 950.00 I was told by the office person - again i don't know which location - that it would take an hour for the repair person to show me. He got to my house and didnt understand why he was there - but basically the only action he was going to take on the 'install' part was hook up the hose and plug it into the house. That is an awful lot of money for those two tasks that take all of about 10 - 15 minutes. I asked the office lady what was the breakdown between parts and labor and she refused to tell me and refused to tell me how much the unit cost. Now i know why.. I'll update this post it seems i cannot find my other posting.
Great crew. Efficient, prompt and friendly service. Passed inspection and they had no problem repairing our septic and drain field in tight quarters. Would definitely recommend Brian Davis and his crew to anyone who needs septic repairs.
Very quick respone. We had a septic disaster and they fixed it quick. Very professional and came the same day! Would recommend them to anyone. 5 stars.
Had an appointment set up between 12-3pm to pump out septic at 230 i called to see how backed up they were and was told she would check and get back to me. I never heard back and noone showed up not only costing me a day off from work but going thru the trouble of finding someone else again and rescheduling. I found asap septic who was very polite and sweet and also helpful in telling me how many tanks and working around my schedule cause i already missed a days work and set me up for sat also stating they would call me about 45m ahead of time to lmk exactly when coming out not like nothing from this company with even me having to call and see what time. Very unproffessional. How do ppl do business like this. Just a simple phone call goes a long way.
I wish I could give a zero. Worst company in the entire world. And the main lady there who answers the phone is beyond rude and should be fired and not allowed to work with the public ever again. She needs to learn how to speak to people or just stay away from the public until the end of her timeline
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