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Melbourne City Jaguar

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Port Melbourne, Australia

retailers.jaguar.com.au
Jaguar dealerCar dealerRace car dealerUsed car dealer· Jaguar dealer· Car dealer· Race car dealer· Used car dealer

Melbourne City Jaguar Reviews | Rating 4.2 out of 5 stars (8 reviews)

Melbourne City Jaguar is located in Port Melbourne, Australia on 351 Ingles St. Melbourne City Jaguar is rated 4.2 out of 5 in the category jaguar dealercar dealerrace car dealerused car dealer in Australia.

Address

351 Ingles St

Phone

+61 396841050

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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E

Edin Velic

A few weeks ago I serviced my car at City Jaguar. Great service. Very professional. However I would like to say a huge thanks to Amber Watson - service advisor for her professionalism. She has gone above and beyond. Daily calls/ messages and emails just to keep me informed of the progress and next steps. Always available when needed. For her professionalism I would like to give her 10/10.

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Jeff Gratton

They wrote off my car. They asked and I paid 3,800 to Melbourne City Jaguar to repair my Aircon and fix a light on my dash on my beautiful 2007 S series Jag. While it was there an employee of the dealership took my car for a drive, had an accident which resulted in my car being a "write off". As compensation for their gross negligence they have offered to refund the 3,800 I paid for the service, but again, only if I sign, wavering away all of their responsibility etc., and that's it! BTW it took them 2 days to tell me that they had smashed my car? Apparently, everything now is up to “my” insurance company !!!! It’s been over 18mths now and they still refuse to even give me a refund on the service !

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Allan M. Baker.

Customer service simply doesn't exist. _______________________________________ As an update; Whilst the initial attempts to award my business to MLR weren't met with the expected welcome, - in fairness, the follow up & rectification process by Shaneet Akhil, & his team, was impressive.

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Ziming Xie

Matt is amazing! Fantastic sales!

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jono999s

Matt is top class service very happy

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Bernard Martin

A great place to service your beloved Jaguar. Melbourne City Jaguar have been servicing my Jaguar S-type for some years and we are always made very welcome! I always feel well looked after and I never tire of singing their praises. While it's reassuring to have your car serviced by the Agent, I have also found it to be great value and have been charged less by Melbourne City Jaguar Land Rover than another (specialist) Jaguar repairer for the same repair (Upper & Lower Inlet Manifold).

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Priyanka Bhavsar

We had a really bad experience while dropping off our Jaguar for servicing. Had to wait for too long to get our loan car keys, was asked last minute by another representative to swap it with a bigger car, had to wait for another half an hour only to find out that we were told exactly opposite and getting a smaller car. When we brought this to managers attention (who did not bother greeting or introducing himself. not even sure if he was a manager or not) all he had to say was “so? You are still getting a loan car?”, shrugged and walked off. WOW!!! It’s definitely not about the bigger or smaller loan car. Its about honesty and how you treat your customers. \u2028Absolutely unprofessional. Never coming back to you guys! Worst customer service!

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Gan JD

Been coming here since 2013 and the customer service, quality has deteriorated year by year. This year it has been the worst of experiences, online service costs differ from what is billed(about 40‰)and after several queries the response was they haven't updated the online rates for ages. Was also told I returned the loan car late the next morning when I was only prompted half an hour before they closed the evening before(informed them what time I will be back and they said fine) . The service agent was rushing through the process without any thought of giving the customer a decent experience, unable to answer queries which were very basic. Best was that my side mirror was falling off when I collected the key and they acted all surprised. I won't be heading back after years of loyalty.

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