Melbourne, United States
1080 N Wickham Rd
$$
+1 3212538995
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Friendly atmosphere with helpful and attentive staff. James and the other individual who works there (the manager I believe) are both fantastic.
like
Friendly staff. Knowledgeable about games and consoles. Only 5 people allowed in the store. Good place to bring the kids to get games they want
Everyone is super helpful and I always can trust their advice when purchasing things for my son.
Manager a couple years ago gave me issues (bald gentleman), but I forgot to drop a review back then. Let me preface by explaining that GameStop policy states that if you aren’t satisfied with a purchase of a pre-owned game, that you can return the game within a certain period of time. I played a game once on my PS4 and a day later said I wanted to return it (to exchange for another, more expensive game that I was going to pay the difference for), but the manager said I couldn’t return it because I had played it. Was very aggressive towards me as well and embarrassed me in front of his employees and the other customers present. Decided to go to the Melbourne Mall instead and explained the situation. Left there a lot happier and with the game I wanted. In regards to the situation at the Wickham location, I have moved since then, so I cannot speak for their current staff situation, but that was a poor example of customer service and dropped my expectations for further interactions with the brand. Definitely not someone they should be letting represent them, so I will increase my rating if I learn they have since dealt with the issue at hand.
Great store. Always satisfied after making my purchase. And they always try to fix any issues you may have had with your purchase
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