Melbourne, United States
4055 Pinewood Rd
N/A
+1 2342211071
I have to agree with the other reviews here... DO NOT STAY HERE! We booked through Hotwire (mistake!) and showed up just after 3 to check in. A sign on the door said "do not disturb" and gave a number to call for check in. The person that answered was surprised by my call and said they would call back. After a few minutes they called back and apologized saying that we could not stay due to the fact that the room had a shared bathroom and the other person staying there was sick. SHARED BATHROOM!!! That was not info included in the booking! This place is nothing more than a house. There were no signs with a name out front. Total scam place. I intend to call county and report this place. Also very poor that this place is included in booking sites. Lucky I read the other reviews and was early enough that we made other arrangements easily. Again, DON'T STAY HERE!
like
Beautiful place
It was short as I came for work purpose. I was well welcomed and the lady was wonderful.
I had a reservation for over a week. I booked this stay because I am in town for business. The reservation clearly states that check in is open until 12am. I drove all the way out to the ranch and knocked on the door and waited four times. I called the number and no one would answer the phone. I tried to reach them for 35min. I could tell people were home and were just refusing to answer the door. If you aren't going to allow people to stay in your b&b because of covid-19, don't list yourself as open and allow people to pay you, then wind up 5 hours away from home in the middle of the night alone with no where to stay. Melbourne has a high crime rate and this puts people in potentially dangerous circumstances. I was honestly terrified being stuck alone in my car for 3 hours trying to find a safe place to stay last minute. How would you feel if someone had assaulted me in the middle of the night because you couldn't even pick up the phone and cancel my reservation in advance? You have a duty of care in regards to this. It's a shame, because I would have been your best repeat customer as I love to go riding and your horses were beautiful. They greeted me and stood by me for 20 mins, even though you wouldn't. They clearly more caring than you are.
This is a Horse pasture ONLY Would’ve loved to stay but....... Maybe they where remodeling?
We’ve reached the property on the 29th of December at 20:30 according with the reservation. When we’ve arrived the woman host, with an horrible attitude, demanded 30 extra for our small pet, a fee that was never announced in the booking. When we refused to pay she told us to call booking.com and request the refund, informing that they would refund us. She did not even care and immediately turned her back on us. When booking.com called the main manager of the property the same confirmed free full refund without any penalty or cost. Booking.com informed that the property manager just asked until today in the morning December 30th to send the email and refund. Today, December 30th when we’ve called booking.com we have been informed that the “property manager” denied the refund. This is unacceptable. If we were informed no refund we would have stayed in the property yesterday. We are waiting for the reply and full refund of the room nite as recorded in voice by our phone calls. Without further delay! Be aware: avoid the property if you don’t want to get stressed with lies and extremely poor quality service.
Do not book here !!! Do not go to this place !!! I booked one room and when I arrived there was no body help us to clean in and no body answer the phone either. The Order could not cancel by free. I had no choice but only to book another hotel…… 千万不要预定这里的房间 是私人的房子 而且去了没有人办理入住 订单也不能免费取消 这里是骗人的
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