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Barnes & Noble

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Memphis, United States

stores.barnesandnoble.com
Book store· Childrens book store· Toy store· Cafe· Hobby store

Barnes & Noble Reviews | Rating 4.6 out of 5 stars (8 reviews)

Barnes & Noble is located in Memphis, United States on 2774 N Germantown Pkwy. Barnes & Noble is rated 4.6 out of 5 in the category book store in United States.

Address

2774 N Germantown Pkwy

Price range

$$

Phone

+1 9013862468

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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B

Brittany Kirk

I have generally had positive experiences at this store. However, today I was asked by management to stop sitting on the floor when I was trying to pick out which books to buy from a bottom shelf. I was so embarrassed and didn’t understand why management would care if I was sitting on the floor. I have osteoarthritis and it physically hurts me to bend down to see the bottom shelf. She never informed me that any chairs had been taken out or explained that it was due to coronavirus. I only figured it out by reading the review below me. I intended to purchase books, but after that experience, I decided I would not be purchasing books for the time being. Much like the review below me, I hope that this causes management to rethink their policies or better explain if they do ask someone to move. After all, what kind of coronavirus spread will occur from someone sitting on the floor? I hate going back to buying books online from large companies but this has pushed me over the edge.

P

Priscila Jaber

My kids love, I love it but some prices are crazy

A

Abigail B

I love B&N! Great selection of books, although they are a bit pricey. If you are a more patient person than I am I recommend buying from Amazon.

M

Mark Evants

Such a great store and good selection. Employees great...manager was NOT. Apparently all chairs had been taken out of the store (without our knowledge) and I was seated on the floor reading deciding on which of the 75 in books I bought that day. Manager comes over and tersely informs us there is no seating and that’s why we took out all the chairs (like we knew). Totally embarrassed my wife. We comply and get up right away and continue shopping only to hear the intercom come on in a few minutes telling everyone about the “no seating” and basically calling us out publicly. I rarely write a review this direct as I like to give the benefit of the doubt. Humiliating customers that spend 100 in 2 days is poor judgment. It’s sad because the store was so great and we enjoyed shopping so much. After the incident we felt the manager hovered over us like we were shoplifters when we just wanted to enjoy the store. Common courtesy is all that was needed in this situation. Even after this incident I highly recommend this store...I hope this review causes some reflection on the customer service from management.

J

John Griffiths

Great place for kids and great selection of books.

A

Allison Ortega

Bad experience at their Cafe, older starbucks barista was incredibly rude and not helpful. Did not want to service us as she just took to order in front of us. Literally said she did not have anything to serve us not even hot water for tea.We are young and have worked in service and being nice doesn't cost you anything. Will not be going back.

G

grace looney

The clerk who was helping me pick out books for a 7 year old boy and knew what was popular and what he would most likely like. I was impressed. The boy loved the book.

C

Clay Bryce

Store was clean, well organized and the selection in each genre has greatly improved. Not too crowded. And staff pretty much let me browse without bugging me every ten seconds. One drawback. I bought a hardback book and a desk calendar. So why did I have to ask for a bag? Why wasn't that a given? It isn't 2025 yet. Plastic bags are still being made. So until then, give us a bag.

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