Memphis, United States
3076 Kirby Pkwy
N/A
+1 9013656400
The establishment was overall beautiful.. As I drove to the door I saw a car parked at the front door so I pulled behind it. I booked my room online so I knew the check in would only take a minute but as I stepped out of my car some man stepped out of his car putting on a jacket yelling.. The man was yelling move your car!!! I looked back at him struggling to put his coat on and he said I’m the night manager ( later to only find out he worked at the front desk).. He told me I was parked in a fire lane.. I have never heard of Any hotel that you can’t park at the door to check in... So I moved my car anyway.. I came in and found out he just wanted my parking space and he was late... But anyway he got smart with me and he slide my card on the desk... The next morning the women at the front desk was very nice..
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Hey nice job putting the student of MSU in dangerous weather. You do not own the second and third story of the parking garage. THE CAMPUS AND MILL DO. Sorry your only concern is about your 100 less customers staying there at the moment and not this town. The first floor (hotel parking) is the only area where you can tow people. Telling students they can’t park on the other floors however is not your decision.
Nice receptionist. The room was nice and clean
Terrible customer service. No bar or restaurant. One pack of regular coffee, could NOT get the front desk to answer the phone. Dusty fixtures, torn furniture. No hair dryer. Weird smells in the hallway. The bed WAS comfy and it was a fairly quiet location... Still, personally wouldn't stay here again.
Staff was dismissive. We showed up 2 hours past check in and the room was still covered in carpet stains, the shower had mildew, we were provided a single liter trash can and minimal toiletries. Breakfast was advertised as altered, but there is non, whatsoever. We came for a special occasion in memphis and this was one of the worst stays we've had.
The stay was disappointing. Despite no coffee in the common area, there was only one package for coffee in the room. the electrical outlet where the coffee pot was located did not work. There was no remote for the TV making the TV fairly useless. There was dust on the counters that deposited on my clothing. Finally while I understand that the south is typically not very well prepared for snow storms there's no excuse for not shoveling the walkways, even if it's difficult to clear the parking lot.
TV didn't work, internet didn't work, mirror was broken, staff was okay. The rooms and beds were actually nice and fine.
Bathroom not thoroughly cleaned. Mold around base of shower door. Mattress extremely uncomfortable - not soft like a typical hotel bed. Body Mirror was missing from wall. Definitely need an upgrade. Not worth the price for the look. We called for fresh towels and was told we had to wait until housekeeping arrived as the towels need to be washed.
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