Memphis, United States
1111 E Shelby Dr
N/A
+1 9015284465
Thanks for getting our lights back on this morning appreciate it so much.
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It was horrible! I was in the cold for the entire weekend. This incident happened January 11th. The house I'm renting already had the lights on but not the gas. So all I had to do was transfer service in my name. I informed the lady, once I was called to the back, that the gas was not on, the maintenance men told me, & that the house was cold with only cold water as well. She told me according to the computer/system the gas was on. I told her again that it was not & she told me it was again. Then she said a technician would be out either today or tomorrow(Saturday at that time) to check it out & to stay by the phone because they'll call before they come. Well she lied; no one ever called or showed up. I called the customer service number first time(Monday) & they informed that was a lie because you have to be present when turning on gas because the technician needs access to the inside & outside of the house. The technician comes & only knocks on the front door. I didn't hear it so now I'm still in the cold!!!!! Second time I called customer service she gave me more detailed information & I added the request to come to the side door because I didn't hear the front last time. Finally gas & hot water are present! Still in the cold because furnace needed work which was on my rental company. This entire incident could've been avoided if the lady would have attentively adjusted to my complaint of no gas in the first place. She didn't inform me of the proper procedure when turning on the gas.
Ms. McGee was amazing! Just moved into new apartment and power had been shut off after a couple days due the previous tenant. Ms. McGee was super friendly and very helpful making sure the landlord provided what was needed to get it turned back on quickly.
Been waiting over a year for MLGW to come fix the sidewalk that they broke up repairing our neighbor's service. We've called them about it twice and still haven't gotten anyone to come out. I guess they're waiting for someone to get hurt and sue them before they do anything about it?
Close your eyes. Imagine a place where all those that are too unhelpful or too unhappy to work anywhere else, come together to provide you with the same level of customer service I imagine there to be in purgatory... Now open your eyes! It’s the ladies of the MLGW Residential call center line! The next time you feel like your mood could use some souring, give those crab apples a call. Feeling too patient today? Give ‘em a call! Feeling like your day is going a little too well? Give ‘em a call! Ask for some basic customer service, general kindness, maybe a little empathy, and they’re guaranteed to give you attitude, eye rolls you can hear over the phone, and just an overall feel of general distaste and frustration in your day. Enjoy!
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