Memphis, United States
6101 Shelby Oaks Dr
N/A
+1 4234609846
Literally the worst place I’ve ever stayed at. Don’t not be fooled by the cheap price, it’s not worth it at all. Room was disgusting, there was another couple in the lobby waiting on a cleaner room. There was only one lady working the front desk (she deserves a raise) who had to pretty much do everything on her own. Who ever is in charge of cleaning needs to be fired, we watched her come and go doing absolutely nothing. She finally decided to mop and mopped about a couple feet then stopped halfway and left. We decided it was not worth it, poor lady working the front desk was already trying to figure out so many things. I really hope the manager of this location knows how bad it’s gotten there, I hope they recognize there needs to be some changes. It really has such great potential but I think there needs to be a bug change in their cleaning staff. I would not recommend this place to anyone at all.
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Booked for 2 nights. The front desk staff was very friendly and helpful and the check in was smooth. Then the experience was down right terrible after that. The whole place reeked of weed. When we got to our room, the toilet was not clean, tub dirty, hair on pillows of both beds, smoke alarm needed a battery change, lighting was horrible. We left the place within 20 minutes of checking in. The front desk staff was apologetic and refuded for one day and gave a number to call for a refund for the second night. Waiting for that refund.
Great staff , beautiful hotel. The elevator was out of order or I would have given 5 stars .
This was my 1st time Staying at an OYO Hotel. I would not be in a hurry to go to another one. The staff very very friendly and helpful. The property was something else. The was trash all over the parking lot, The furniture in the room was well worn. The top draw of the dresser was completely missing, and the leather on the arm of the desk chair was thread bare.. On the door to one of the rooms there last a list of candy (I hope that what it really was) taped to the with the prices of each item.
AVOID AT ALL COSTS! The room attendants steal from your room. The place is crawling with drug dealers and addicts. My vehicle was broken into. And to top it off! THEY NEVER RETURNED MY DEPOSIT! IT'S BETTER TO SLEEP ON THE STREETS!
If I could give it 0 stars I would. I could not access my room one night and they were saying the key cards mess up on the doors and to come back the next day when the manager is in and the next day I found out They rented my room out to someone else while I was still booked and “lost” my personal items. Each employee blamed the next employee for messing up on why someone else was booked in my room. I had to call the police and file a report on my missing items. It’s like staying in the slums. Not worth it.
Had to wait for at least 30 minutes to get waited on then was told about hidden charge not on website the lady that was there was very rude and acted like it was inconvenience for me to be there
Horrible Customer service. After making a reservation through hotels.com, I get to the hotel on the night of the reservation just to be told that the hotel does not accept reservations and the hotel was booked. No manager on duty the guy at the counter was extremely rude and I still was charged and have not got my money back yet!
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