Memphis, United States
5897 Poplar Ave
N/A
+1 9016839173
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Great staff, good prices, good selection (need Tall sized items). Great place to gear up!
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I always receive such great customer service at any REI I go to, but this store, the customer service was above and beyond anything I had gotten before. My husband, two kids and I were on a roundtrip across the country and decided to stop in to look at backpacks to carry our young children in for when we go hiking. The lady who help us was knowledgeable and was eager to help us try different products out. She was also very aware of the pandemic and made sure to keep her distance and wear a mask. I also loved that there was no pressure to buy something. She even informed us that we would be getting a store close to use in the following few weeks if we wanted to wait and think about it.
Placed a same day in store pickup for an item needed today, after receiving no email, I contacted the store and was told do to a miss count of there inventory, it was scheduled to ship to there store sat. I had to pay for a different, similar also more expensive item. Because they can't count, and I can't get my order canceled until it gets to the store Saturday, almost a week, so I'm out the money for a week and was left with no choice but to buy a more expensive item.
Helpful and Friendly as always. Smaller selection than most REIs but it is a smaller store and Geo region appropriate.
Great place. Went there to get some bicycle tires mounted. Continentals (notoriously hard to mount). The bike shop hooked it up and were super friendly and helpful. Will definitely be going back.
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