Search Icon

Royal Furniture - Summer

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Memphis, United States

royalfurniture.com
Furniture store· Bedroom furniture store· Electronics store· Mattress store· Children's furniture store· Home goods store

Royal Furniture - Summer Reviews | Rating 4.1 out of 5 stars (5 reviews)

Royal Furniture - Summer is located in Memphis, United States on 5226 Summer Ave. Royal Furniture - Summer is rated 4.1 out of 5 in the category furniture store in United States.

Address

5226 Summer Ave

Phone

+1 9015255300

Service options

Kerbside pickupDeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly service

Open hours

...
Write review Claim Profile
B

Bridgette Pearson

I loved this place, I was greeted as soon as I walked into the store by Ms Nikki Cannon. She was a very delightful young lady. She showed me several items that I wanted to purchase until I found what I was looking for. Ms Nikki should be commend for her dedication to the customers, the time and effort that she spent with me was priceless.

A

Ashlyn Smith

I actually went to this specific royal furniture because it had a bed that i wanted on display and I had cash ready to buy it and everything but for 30 whole minutes i walked around this store and not one person came and asked me if I needed help finding anything and to make it even worse some of your sale associates where sitting down on their phones scrolling throughout facebook post. So the conclusion of this story is I will never ever spend my money in royal furniture ever because y’all have terrible customer service.

V

Varenda Luckett

I had a very great experience with Royal Furniture! They had great customer service and they made a sure that we left with a smile on our face! I will most definitely be shopping with you guys again!!

P

Patricia Henderson

Salesman was very polite, and directed me to exactly what I wanted. Also gave me less expensive options to consider. Delivery time was less than a third of competitors.

A

Amanda Norrell LeCain

They told us in store that our furniture wouldn’t be delivered til July 22. They showed up today, July 20, and left the furniture in the carport. No one bothered to call myself or my husband. I’m 20 weeks pregnant and can’t haul a reclining sofa into my house, thus paying Royal for delivery. Guess I wasted 100 on delivery. The furniture is probably nice, but I gotta wait 2 hours to get some help to move it inside. Never buying anything from Royal again. Update: the loveseat has a hole in it and the back is broken. So basically I got ripped off on delivery AND a busted loveseat. Naturally no one will answer the phone. Update 2, July 31: see from the response below that Royal Furniture has promised us a new loveseat and refund the delivery charge, except David Houston has failed to return calls or emails confirming when we will receive the new loveseat or the refund, and half the time the receptionist won’t even answer. This is absurd and I am still stuck with a broken loveseat taking up space in my living room. Do not buy from Royal. I’m including screenshots of the response from Royal as well. Final update: we did finally get our loveseat replaced, which happened 2 days after I explained I would either do a chargeback or go to small claims court. Funny how suddenly they were happy to communicate at that point. I did also get the delivery fee refunded, which required going to the store, where no one at the front desk was wearing a mask. During a pandemic. So that was super disappointing. Anyway, while it did get resolved, it took 28 phone calls and 9 emails, none of which were ever returned and it was just me calling and emailing constantly. Doesn’t really matter if the deals are good if it’s such a nightmare to work with them. So while yes, it is resolved, I’m letting the 28 unreturned phone calls and 9 unreturned emails be the reason my rating remains one star.

Top 10 companies in Furniture store category

Close