Memphis, United States
2491 Winchester Road MEM Concourse C Gate 16
$$
+19014017093
N/A
I would give it "ZERO" If I could. The line was long because they were slow. First you wait in line to order which took 20 min. At a normal Starbucks when you pay a ticket gets printed and the person starts making that drink and so on. Well.... that is SOOOOOOOO not how they do it here. I saw the drink order get put up but that girl was SOOOOOO NOT INTERESTED in that. Now that I have paid I need to go stand in the pick up line which was just as long as the line to order and moved just as SLOW. when I get closer to the counter I figured out why. She is not making the drinks from the order tickets she is asking you what you ordered and then starting it then. ARE YOU F'n KIDDING ME!!!! WOW!!! what was the purpose of the ticket. SOOOOOOO POORLY RUN! They need some serious training. I will NEVER get another coffee here EVER!! I waited a total of 45 min to get a cold brew.
like
It's nice to have a Starbucks when I am away from home and not in the Northwest. The quality is always consistent and the service generally good. Today, however, this particular location seemed to be either understaffed or to have slower than normal service.
I mean no offense. Love Memphis, but slow is redefined at this store. No sense of urgency to help customers get to flight. Poor representation of the brand.
Barista Christina was super accommodating and nice. A little bit of a wait because the poor girl was working alone, but her attitude totally made the experience enjoyable.
Truly terrible service. They were unable to make my Americano and said I would need to get a refund after waiting in line for 15 minutes. Then proceeded to assist other customers requiring me to wait in line again to receive the refund. I would have missed my flight, so just ate the 4.50. Not cool.
The poor young lady was unsupported and had to ring and prepare orders. The wait was close to 40 mins. She called for help 2x and no support. I gave the rating for the young lady NOT Starbucks. Get a contingency plan in place to support your business.
Always great service and great chia tea latte with coconut milk!
Always a line, always slow, should be better staffed but that's Memphis airport for you.
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