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Mercedes-Benz of Reno

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Reno, United States

mbofreno.com
Mercedes-Benz dealerAuto parts storeAuto repair shopCar accessories storeCar dealerUsed car dealer· Mercedes-Benz dealer· Auto parts store· Auto repair shop· Car accessories store· Car dealer· Used car dealer

Mercedes-Benz of Reno Reviews | Rating 4.3 out of 5 stars (8 reviews)

Mercedes-Benz of Reno is located in Reno, United States on 11500 S Virginia St. Mercedes-Benz of Reno is rated 4.3 out of 5 in the category mercedes-benz dealerauto parts storeauto repair shopcar accessories storecar dealerused car dealer in United States.

Address

11500 S Virginia St

Phone

+1 7752604602

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Offerings

Oil changeRepair services

Open hours

...
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4

4 Paws Forever

Purchasing our Mercedes and working with Nick Khamis was a very positive, professional experience. Nick was able to find the particular model we were interested in, and going through the transaction finished up successfully with Scott. This is our families third Mercedes from MB of Reno, which we have found to be very helpful in all of our purchases.

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Merwyn Rodrigues

Great customer service by Jonathan from the time I got in the store till trying to find the car what I needed. He was super friendly and had a great experience of service. Also tucker from the finance department made sure that i got the car even after going through a lot of documents problem. Amazing service by these guys.

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Rachel Cail

I love this place! It is not your usual car dealer experience! I got my first preowned Mercedes here a couple years ago and I was in and out so quickly. Everyone was kind and not pushy. Every time I’ve gone back for routine maintenance has been an excellent experience too. Plus my car leaves so shiny and clean

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Michael McFarlane

Everything went fine! There were three recalls on our vehicle and all were taken care of in one visit. Since we are from out of the Reno area, they had a loaner for us while the work was being done. No one ever likes recalls, but they were taken care of as well as possible.

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Zachary Creager

I live about two hours away from Mercedes-Benz of Reno. My partner and I scheduled an appointment for a service on our sprinter van at 8:40am on a Friday. We called the night before and tried to change our arrival time to 9:40am to give us a little more time to arrive given that a storm was coming in that day. The receptionist told us that there was no way we could change our time and that we needed to be there at 8:40am or lose our appointment. We arrived at 8:40am and sat there until 2pm watching our sprinter just sit in the parking lot until anyone touched it. Beyond that, upon arrival, our service manager told us when we arrived that they didn't even know if they could finish our maintenance service by Friday afternoon. Yet, they didn't even start working on it until the afternoon? What was the point of making an appointment for 8:40am? At 5pm, when they finished our service, the manager had already left for the day and other employees were scrambling to find out what was even going on with our van, clearly in frustration. The appointment was made one week in advance and I particularly asked about the possibility of getting one of my cracked windows fixed while we were there. We never received any phone call discussing our options and on the morning of arrival, all the guy said was, you're better off doing that somewhere else. I am normally not one to be a complainer. But this kind of service is unnacceptable.

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Shiralee Batten

Absolutely fabulous! Dave, Tucker and Javier were so helpful in meeting all our needs and placing us in a car suitable to us. A car that has all the bells and whistles but feel so confident to enjoy because of Dave and Javier.

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Ron Armstrong

Dave Rowe gives confidence and knowledge about his products:Mercedes Benz automobiles. He goes out of his way to satisfy his customers. I will highly recommend him to friends and family! Javier is very knowledgeable and sure satisfies the new car owner of technical details. He makes the new car owner very reassured!!!

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Craig Mulder

Communications could be much better. If you say you will call with updates then do it. Their digging to ensure the work was covered by warranty was appreciated but having to be the one to initiate calls for status took the shine off the experience.

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