Mesa, United States
301 S Power Rd #103
N/A
+14806106100
This office is the worst. I am a patient of one of the doctors of the Southwest Kidney Institute and stopped in today to have some blood work completed for my appointment next week. Their lab closes at 4:00, which I am aware of becasue i come to this lab monthly. I left school earlier enough to get to this office at 3:20. I was turned away because they said they were too busy to see me. The person working at the front desk did not care at all that I had an appointment next week and just told me to come back tomorrow...she was rude and not helpful at all. I was lucky to find a Sonora Quest Lab close by and they did my blood work for me. When I told them of my experience at my own doctor's office, they were surprised because they are not allowed to turn anybody away. I will find another place to get my bloodwork done from now on. Awful experience.
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I absolutely LOVE Dr. Osorio. He has been more helpful to me than I can ever say. That being said, I double-dog-dare anyone to try to phone in to get an appointment. The phones quite simply do not get answered. You go into an eternal holding pattern and listen to \Pennies from Heaven\ endlessly. Some of us still like to do business on the phone rather than trying to remember fifty online passwords. The front desk staff could also take a refresher course on customer friendliness. I'm going to try once more to get someone on the phone, but as much as I love the doctor, I may have to go somewhere else.
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