Messina, Italy
Viale della Libertà, 34
N/A
+390905737
Very efficient telepass lane and very organised system from purchasing ticket and going into the ferry. Easy guide and direction if driving. All counter service staffs are friendly and helpful. Smooth sailing smooth embarking. Great Job.
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Unfortunately the seller sold us a ticket for a truck and not for a car. As I don't speak Italian I wasn't aware of this until I saw a pricelist on the ferry. The charge was twice as it should have been. After talking to employees of Caronte Reclame Team they refused to refund the difference. I feel cheated as the seller sold the ticket whilst seeing our car (not a truck). How should you know that FURG is a truck. Bad service behaviour.
Very inefficient Telepass lane. This is supposed to be the fast lane service but is actually slower than the regular lane. In fact, the automatic toll gate opens up slow, prints the ticket in a relatively long time and ends up in a very badly designed bottle-neck lane. Few basic queue management practice would totally eliminate the long lane even during pick time with no changes in number of boats running. This would ultimately increase revenue for Caronte & Tourist.
Easiest way to get to sicily and back
If comes about ferry crossing I have no complaints. Unfortunately, very often there are long queues to enter the ferry.
Deli
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