Methuen, United States
14 Aegean Dr STE 4
N/A
+18007225728
Driver cut me right off on 95 heading to Hamilton Mass, they the driver proceeded to not let me pass him and when I finally did the driver gave me the finger.. driver had a white beard and sunglasses very unprofessional on his end....
like
Do NOT use them. My husband scheduled with them and they tired delivering a second storage unit the week after we got ours and when our closing date got moved my husband rescheduled on line and they lost our reservation and we are now being told they can’t help us for a week. Nathaniel with customers service told us there is no one their system could have messed up. Well it did at least 2x during our process so yes it can. Awful customer service!
The only good thing about my experience with this company was Ray, a driver who left after many years. I say this because they told us we could store a pod in Methuen, MA, then when we were ready, they would ship it up to an island off Portland, ME. Until they said they wouldn't. False advertising doesn't even begin to describe this organization. The good news is that everything in my pod was dry and in good shape but their customer service is horrid. plus--of course--the price went up within a few months. Like so many franchises these days, you can't reach the actual location directly - just the national office. Get it together, Pack Rat - it's called cloud services. STAY AWAY.
I rented a storage container from packrat filled it up and had them pick it up and store it as we did renovations on the house. Covid delayed completion of the reno by a few months but when I called and asked for delivery of the unit, I was given a scheduled time. When they did not show - even after giving me an email confirmation, I called and was unable to speak with anyone. I left a message and got no call back. I sent emails and got no call back. I finally reached a human who told me the delivery was cancelled because the CC on file reached the expiration date. No one told me or contacted me in any way. The person on the phone could not take the new CC with the new Exp date. I was told I would get a call and didn't. I called again and ended up leaving another message. No one called me. Finally, I called and reached someone who took payment and rescheduled with me. I found them totally unresponsive and unconcerned that they had treated me that way. I never had an email or a call about the matter from anyone. It cost me an extra month of payments but that doesn't really matter as much as the hassle and the lack of any customer interest or service. This was at the corporate level, but they handle all financial and scheduling. The local Methuen folks only deliver and pick up.
Delivery simple and timely. Courteous.
Deli
The best companies in the category 'Deli'