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Metro Kia of Madison

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Madison, United States

metrokiaofmadison.com
Kia dealerAuto body parts supplierAuto repair shopCar accessories storeCar dealerCar finance and loan companyCar leasing serviceCar repair and maintenanceUsed car dealer· Kia dealer· Auto body parts supplier· Auto repair shop· Car accessories store· Car dealer· Car finance and loan company· Car leasing service· Car repair and maintenance service· Used car dealer

Metro Kia of Madison Reviews | Rating 4.1 out of 5 stars (8 reviews)

Metro Kia of Madison is located in Madison, United States on 5442 Wayne Terrace. Metro Kia of Madison is rated 4.1 out of 5 in the category kia dealerauto body parts supplierauto repair shopcar accessories storecar dealercar finance and loan companycar leasing servicecar repair and maintenanceused car dealer in United States.

Address

5442 Wayne Terrace

Phone

+1 6084435700

Service options

In-store shopping

Offerings

Car washOil changeRepair services

Open hours

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Pamela Chambers

I had an urgent need to get my rear brakes replaced. I called Metro Kia and the scheduler was very personable and accommodating. She scheduled me for an appointment just a little more than two hours later. I figured it would be several days before they could get me in. Once I took the car to the dealer, again the customer service was second to none. I could tell they were busy but even so, you would have thought I was the only one there as they were attentive to my every need. They had a shuttle awaiting me in no time and took me directly home. The shuttle driver was very nice, as well. The work was done a couple of hours later as they said it would be. The same shuttle driver picked me up and my car was ready. All of my dealings with Metro Kia have been this good.

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April Netz

Very respectful staff and salespeople! They made my first carbuying experience a good one!

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Linda Behling

My husband and I purchased a new Kia Soul today. We live in the Grafton area but decided to travel to Madison because they seemed to have a larger inventory than closer dealerships. We worked with Katy D. and Brandon, who went above and beyond to resolve some issues and put us in our new vehicle. Brandon is super friendly and went the extra mile to make us satisfied customers. It was worth the 1 1/2 hour drive to make our purchase. I highly recommend Metro Kia to anyone looking to buy a Kia.

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M R of WI

I worked with Justin S. to purchase my Kia Sorento. I knew what I wanted - color, engine size, features for interior. I appreciated that he showed me exactly what I wanted. To ensure I was making the decision I wanted he did show the options both in features and engines. I appreciated this. He was not pushy and I appreciated his approach to how I wanted to purchase the car. I am giving him 5 stars. I will share I didn't appreciate the transition from Sales to Purchasing/ Finance. Anyone going here should know there is little to no negotiating on the price. This was the first time purchasing a care where I didn't sit with the Finance staff when my credit was run and the details of the sale walked through - the communication was poor. I had to make the Finance staff member walk through all the paper work. In addition, I did purchase the warranty, but no warranty documentation provided as proof and the Sales Manager was 'put out' when I requested this documentation; crazy since I need to have proof should I have a warranty issue. Justin did help me navigate all of this. I did feel bad the sales to purchase process is not transparent to the sales staff and I would never hold the sales staff responsible for this. Once I was finally done dealing with the Finance staff - Justin was great and walked me through the whole vehicle, features and "tips" - that was the best service I had post sale with a sales rep in several car purchases. I appreciated Justin's knowledge and service. Outstanding!

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William Motzel

After receiving poor service at the "other" Kia dealer in town, I took my car to Metro. I absolutely couldn't have been happier with the quality of the service. This is a very well run business, and it's obvious that the employees are happy and take pride in what they do. FIVE STARS!!!

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Emily Ayers

This was mine and my husband's first time buying a brand new car, and I have to say, the experience couldn't be any better! Robert Martin approached us after we looked at a couple, and asked what we were looking for. We gave him a brief description of what we needed, told him that we have our pre-approval loan letter, and the rest was a breeze! He picked out a car for me to test drive, and sure enough, I knew it was "the one" right off the bat (he was just that good). Even though processing the paperwork took a while (like it usually does), everyone was very pleasant, and nice to talk to, and Robert was absolutely great! I would recommend to anyone who was looking for a new car to check out Metro Kia of Madison. :)

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Patricia Sugden

We had a great experience with Metro Kia! Our salesman was Brandon Yeager and he was very nice. We came in seeing a car we wanted online and he showed it to us right away and attended the test drive with us. He was courteous and friendly. I had to bring my new car in for a rust protection and he hooked us up with a SUV to drive while our car was getting worked on. Very much appreciated! Totally recommend Metro Kia and definitely Brandon!

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Terry Brenny

Oil change experience was good with fine outcome. Only mild concern is that even with a scheduled appt time, the service time frame ended up being almost 1 1/2 hours, which seems longer than usual. I realize they also do a tire rotation which added value. Their discounted price for an oil change is fantastic, so I am not really complaining. Will continue being loyal customer. TB

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