London, United Kingdom
512 Lordship Ln
N/A
+44 2088810240
My cat suddenly fell seriously ill. My mother tried calling MV as we only live a few minutes away, explaining it was an emergency. They claimed to have no available appointments and would not offer any advice, told us to travel across London to get care. My mother called again a second time on Wednesday as the situation did not improve, spoke to the receptionist for a long time and explained once more that it was an emergency and our cat wouldn't survive much longer without any treatment. Still, nothing. These people do not care about your pets! They only \care\ if you've got a lot of money, which we did not. We were told to wait until Monday despite being told the cat was not going to make it that long. The receptionist said \Give her water\ and that's it. We practically begged them to see her. Our cat passed away on Saturday. MetroVet understood this was an emergency and actively chose to do absolutely nothing about it. Unforgivable. If you want your pets to be treated by people who care, avoid this one at all costs!
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My local vet to all our 3 cats. Female doctor called Rebecca who is fantastic and Receptionist Charlotte equally so.
I have had predominately good experiences with this vet up to now. They look after all our 7 cats. Particularly Rebecca (vet) is professional, approachable and helpful when it come to dealing with any matter that might arise.
Local Vet, friendly people at the reception, reasonable prices.
Rude staff. They only want your money. Don’t care about your pet. My had his first vaccination and they did not emphasise that the next one had to be within 3 weeks but just that he needed another. So when I called again they asked when was his last, and when I said 5 weeks ago they said I need to pay again for the course of vaccinations. Staff got rude and hung up on me. No apology. Kept insisting that they told me when they didn’t. Terrible service. Never trust this vet!
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