Miami, United States
13750 SW 136th St
N/A
+1 7865737600
DeliveryIn-store shopping
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Car washOil changeRepair services
Great buying experience. Great Salesman Jorge Caso was very helpful and knowledgeable. He took the time to explain everything about the car. Overall excellent.
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It is a fairly large dealer. Excellent Customer service. we were there picking up a car for a client, it was a girl i don't remember her name but she is a very helpful blonde haired girl. Open 7 days a week.
I spent weeks trying to test drive a vehicle listed online. I was told multiple times that it was sold when in reality it wasn't. My persistence finally led me to the vehicle. After finally getting an appointment to test drive the vehicle it turns out the vehicle wasn't where they told me it was. I was quoted a price and told to return the next day. The next day I was told the vehicle was sold. I kept calling as I noticed it was still listed online. I was finally told that the vehicle was available for test drive and met with a sales representative. The sales representative and manager would not honor the price that I was quoted originally in writing and provided me with extremely poor customer service. They finally honored a similar price. The vehicle that I purchased had scratches on it. This was not disclosed to me before purchase and they would not fix it. Instead they tried to get me to pay for the damages with someone they knew. I am currently trying to speak to the manager to get them to fix the scratches on the car. I have extremely good credit and believe that I was treated in a poor manner.
Great experience thanks to Fernery Franco... if you’re going to buy Lexus make sure ask for him. the time of signing documents with finance can improve!
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