Red Deer, Canada
7895 49 Ave Bay 11
N/A
+1 4033421353
Did not appreciate an 86 charge when the technician spent 4 minutes at the house. It took 3 appointments to get them to show up as well, took time off of work the first two times and he just didn't show up. I mean it was a quick and easy fix, he quite literally spend 4 minutes at the house and 2 of it was doing up the paperwork. 21 a minute, I am in the wrong business it seems. Midway did respond to this but offered no solutions other than to reassure me that this was the standard fee. I was not inclined to change the rating. Its unfortunate as if we had a good experience, they would have been our repair people going forward, now I have to steer people clear. If you look at my review history this is the only 1 star I've given, so far.
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Very helpful on the phone when I was looking for a replacement part for a stove. They had the part in stock and were friendly to deal with in person.
On a warranty and I never received a call from them I had to call. The service tech came to look at the machine. Wow talk about a man with no communication skills what so ever. Walk out with out even telling me what the issue was or when to expect him back. Still been over 24 hrs still no call. Been without a washer for 3 weeks and this is the service you get. Wouldn’t recommend this company to anyone for anything.
They never called me back to schedule service. I am gking to call someone else.
Very happy with Midway Appliance. Was having difficulty with the install of my washer and dryer. The lady on the phone was very pleasant, listened to my concerns, and she dispatched a service technician in good time. The technician was courteous, knowledgeable and what he charged was reasonable, 91 for the service call and was at my house for about half an hour straightening things out. A week later I was having an issue with the washing machine so I called them and the service tech called me 10 minutes later and on the phone diagnosed my problem and told me how to fix it myself. Very happy. Will highly recommend and I will use their service again.
Deli
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