Milwaukee, United States
3534 S 27th St
N/A
+1 4143124838
Wheelchair-accessible toilet
I had a situation where a key that was not my car key was stuck into my ignition by a friend. AAA towed my car to this Firestone, where I was called multiple times in a day telling me that this was easily about a 1,000 fix and they needed to run diagnostic tests, they needed to rip apart my steering column etc. I then called my insurance and found out that everything could actually be covered with a claim and so I had my car moved to another shop that my Insurance recommended. Upon calling to tell the Firestone that a towing company would be by to get my vehicle, they proceeded to tell me that they had left my car unlocked on their lot all weekend because they couldn't get it to lock. In what world, does messing with the steering column affect the ability for the car to lock?? ALSO, why would you leave a car unlocked on your lot that isn't yours in South Milwaukee?? Such a liability for the business and so unprofessional! The towing company couldn't get to my car until Wednesday of the next week, so I'm not sure how long it was left on their lot without being locked. The Manager called me to confirm service for my vehicle on Monday and I told him that I had called on Sunday to alert them of the tow. He then tried to charge me for \Diagnostic testing and Labor\ to which I responded with the fact that his other employee had told me that my car was unlocked the entire time it's been in their care. He quickly waived the fee. Upon further inspection of my car on Thursday Morning once it was taken to the new Auto Shop, I now have a large crack in my windshield on the INSIDE of my drivers side. I am currently in an insurance and car NIGHTMARE and will be until probably late next week. DO NOT choose this Firestone location, I can't speak for any other locations, but this location has no clue what they are doing and the auto body that I have my car at now was floored at what they have done to my car.
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Visiting my daughter in Milwaukee & checked her engine & noticed corrosion under battery terminal. Battery was at least 5 years old so I told her better to replace now than get stranded when it gets cold. Technician did not bother to clean battery hold down bar before installing new battery. first 2 photos show old corrosion from previous battery sitting on top of new battery. Last photo shows hold down bar properly cleaned by me. They also said that the positive battery terminal had to be replaced (saw no corrosion on it) because it was defective. I strongly question this. If technician does understand how to replace a battery and ensure that corrosion has been removed then he needs to be retrained. Always had good experience with Firestone shops in the past but had not used this shop. The store manager called me to follow up as my initial review was a 1 star. He agreed that his technician and service advisor did not do the job properly and has already spoken to them about it. He is very serious about maintaining his stores good reputation and his followup shows he understands good customer service and is quite sincere. I will give him another chance.
They do a very good and professional job.their very friendly and knowledgeable about any vehicle. Been going to them since 2019. Never been disappointed I recommend them to anyone. They are terrific and know what they are doing. Stop by there you won't be disappointed .
About 3 years ago I stopped going to other Firestone locations and I will only come here, after stopping here once. Particularly because of the manager Tom. In my business dealings I always try to be understanding and accommodating of my customers and Tom is the epitome of that. All of the staff are courteous and up front with you which I believe are 2 important core values to have for business. I service all my vehicles here, and highly recommend this location to anyone.
Several ASE master techs on wstaff offering pinpoint diagnostics. Service advisors are very friendly and are willing to work on prices!!
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