Milwaukee, United States
5565 S 27th St
N/A
+1 4149282378
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Initially I was there to have a new tire installed. I went to an actual tire store and they told me 1) they could not patch the tire; 2) it would take a little time for the new tire to come in. So I decided to give the dealership a shot. They were able to have a new tire there for me in less than 24 hours. And when I brought me car in to install it, the tech working on my car comes out to me after about 15 minutes and informs me that patching the tire should not be a problem. Instead of paying 300 for new tire and installation I paid them much less to have the tire patched. I was really impressed and I think it was a great example that the service department at this dealership isn’t just about their own financial self-interest. Over the years I’ve heard many people express frustration or fear that a dealership is going to take advantage of them if they bring their car in for repairs there. I don’t think people need to worry with this dealership’s service department. I felt they were honest and truly trying to do what was in MY best interest, not theirs. I would highly recommend to others and would use them again for services/repairs.
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Thank you to Jim and the team at Rosen Kia Milwaukee Service! You took care of me! Super appreciate everything you did. If you are looking for a great place to service your vehicle in Milwaukee, look no further than Rosen Kia!
Service work excellent, as always! Only issue was with other customers, sipping their free coffee now and then, so not wearing a mask while in the waiting area. Although a nice gesture on your part, maybe would be best to eliminate eating/drinking inside while still in a pandemic!
We had a great awesome sales experience! We originally went to Rosen for regular maintenance update and while waiting we looked around at the cars on display. We seen a particular car that caught our attention and the sales representative Andrew Drasen was very endearing kind and not aggressive. He addressed our every concern and questions. Just by talking with him we were even more impressed with the car! Andrew answered every question in a very kind and accommodating way. Who would have thought!! We purchased a car!! The whole sales process was so very relaxing and the price was "GREAT"! We felt so good with everything. We've purchased from Rosen before and we will continue to purchase at Rosen. Tell everybody to tell everybody, looking for a car Rosen is the place to go and ask for the sales representative Andrew Drasen,you will not be disappointed!!
while the quality seems very good most of the time. this time it took a month to get an appointment. my first visit to deal with my issue they didn't have the part. they said they would call me. after a week and a half I called them. it took two weeks to get an appointment. I asked them to check into why my stick would not move out of park. they just shrugged it off since it was working. I did ask them to Change out the transmission fluid. I didn't feel very satisfied this time around.
Totally above board service people. Brought my Kia in for brakes, they inspected them before tearing them down and charging me for the work. Turned out nothing really was wrong and they sent me on my way with no charge. Highly recommend.
The service dept was unexpectedly backed up. They were very apologetic and offered me a free upcoming oil change which I appreciate
The service is very good, my only complain is that the service area does not work on Saturdays! This is terrible in my opinion for some people Saturdays are the only days they can take their cars for maintenance. For us was a real struggle to have the time (before 5 pm) in a weekday to take it to the dealer.
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